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Empower ServiceNow Value

Explore below to learn more about our thought leadership.


EXPAND: CSO Brian Murphy on Maximizing Value of the ServiceNow Platform

Find out what Acorio's Chief Sales Officer, Brian Murphy, has to say about platform investment strategy shifts, common project roadblocks, and today’s top digital transformation priorities for executives.

EXPAND Your Horizons

Third Annual ServiceNow Insight and Vision Executive Summary Report

Our 2021 Executive Summary comes from the largest global survey focused exclusively on ServiceNow and Technology Transformation. With nearly 500 responses, this year’s report is Acorio’s largest study conducted to date.

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How to Write an RFP for a Successful ServiceNow Implementation

Learn how to write an RFP for ServiceNow services (and work with the best ServiceNow partner that fits your technological and culture needs!) This blog breaks down the writing process by focusing on 7 components: Clear Vision, Executive Summary, Timeline, Governance, OCM, Case Studies, and Partner Methodology.

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Case Study

Global Asset Management Firm Invests in Employee Experience with ServiceNow HRSD

To successfully deliver on their goals and ensure future resiliency, this global investment management firm needed an Enterprise Service Management platform to elevate their employee and customer experience and establish a solid foundation to mitigate disruption in the emerging business climate.

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4 Customer Service Trends & Solutions to Increase Optimization and Efficiency

Find out: Top trends in Customer Service today and how to increase your customer engagement and loyalty in 2021 and beyond; upgrades in CSM from ServiceNow’s newest release Paris; and real-world stories on how Agent Workspace enables optimization and efficiencies for clients today

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ServiceNow Rome: A digital workplace renaissance

Get your copy of the release eBook today.

Learn About Rome

Hover over the images to access over 250 ServiceNow articles, original research, case studies, webinars and more. Join over 300,000 Acorio readers this year.

See All Our Insights

Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap

In this webinar, you'll learn how ServiceNow roadmaps are changing, roadmap examples from our clients with varying levels of maturity, and the keys to implementation success like governance and organizational change management.

Empower Long-Term ROI

Explore below to learn how our practices align to your business needs.

Hover over each image to drive ServiceNow transformation throughout your entire enterprise. Learn about our nine dedicated ServiceNow practices and our advisory-first approach - all grounded in real world experience and proven outcomes.



You need a plan to optimize your ServiceNow transformation and maximize platform value. Acorio’s Advisory practice offers deep industry and functional expertise to align your organization, assess opportunities, and help you set a course for your ServiceNow transformation. We can create an agile strategy, whether you are at the very beginning of your journey or looking to develop an advanced employee experience, customer upsell strategy, or improve overall operations.

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HR Service Delivery

Today, your HR team is being driven to modernize and industrialize your HR service to accelerate employee productivity. Acorio’s leading HR Service Delivery practice brings true Human Resource practitioners together with ServiceNow experts. Transform employee experiences, improve efficiency and satisfaction, and remove the administrative burden from your HR department with robust case management.

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Customer Service Management

Your customers are asking more of you and expect excellent service and support. Acorio’s global Customer Service Management (CSM) practice takes an industry-based approach to transform your customers’ journey-whether you are serving customers in High Tech, Healthcare, Financial Services, Retail and more, our robust user-experience based CSM practice drives top-line revenue results, delights customers and initiates efficiency in your organization.

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IT Operations Management

You cannot deliver business reliability without a stable infrastructure and operational management. Acorio is one of ServiceNow’s most trusted IT Operation Management partners. Our unique ITOM Methodology, proven in over 400 projects, gives you the right recipe of technology depth and governance guidance that is critical to long-term success in Discovery, Service Mapping, Cloud Management, Event Management and - most important - a robust and maintainable CMDB.

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IT Business Management

ServiceNow offers a new way to manage your business intelligence and portfolio investments. But aligning your investments to strategic portfolio priorities requires a strong process, powered by technology. Grounded in real-world experience, Acorio’s IT Business Management (ITBM) process transforms how organizations address project prioritization, management, APM, and Agile approaches.

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Asset Management

Asset Management automates all of your IT asset life cycles with workflows. Collectively offering hundreds of years of in-field experience, Acorio’s Hardware and Software Asset Management practice ensures you have the visibility and processes you need. This includes industry leading experience in mitigating risk with a proven change management strategy. Automate your entire asset lifecycle to enforce asset policies and regulatory requirements, reduce asset costs, minimize wasted resources and eliminate repetitive tasks – all the while saving your organization millions annually.

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IT Service Management

Technology drives your customers and powers your employees. Acorio’s ITSM practice propels our clients to adopt a holistic Service Management approach. Our proven methodology incorporates best practices from hundreds of transformations coupled with purpose-oriented ITIL frameworks for incident, problem, change, request, release, etc.

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For over seven years, the Acorio Virtual Assistance program (AVA) has delivered a unique brand of admin support and ongoing maintenance for Acorio customers. Take advantage of a dedicated team lead and small, expert team who learn your unique environment and focus on quality, expertise, access, and measurable results for your instance. Beyond administration, get the assistance you need to succeed.

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Empower the New Business Paradigm

Hover over the images to see Acorio's work with companies across the globe.

File Hosting Services Company

See how this company implemented an ITSM solution that supports their employees to bring their best selves to work every day.

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National Restaurant Chain

See how this North American restaurant chain completely redefined its customer support model to drive a transformative customer experience.

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Top Five Defense Contractor

How is this global defense contractor saving a projected $77mil over 5 years? An integrated approach and the right technology.

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Unparalleled ServiceNow Experience and the Best Team in the Business

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