12 Days of Giving, Day 9: Your Guide to ServiceNow ITBM

Welcome back to the third and final week of our 2021 12 Days of Giving! I’ll post a recap of the eight days leading up to today down below, but before that, let’s jump right into today’s giveaway…

Our new ITBM eBook not only showcases updated platform features but also insights into understanding and measuring ServiceNow’s ITBM’s impact, use case scenarios, and steps to prepare for your implementations?

Ready to jump in? Check out the full eBook here or skim a preview down below.

The migration of business applications to the cloud has shifted accessibility from desktop to device, with mobile solutions untethering a large part of the corporate workforce and unleashing the avalanche of security challenges that go along with that. This evolution of workplace technology has disrupted traditional management approaches with the resulting shift placing new mandates for the role of the CIO, in 2 ways – the first, a requirement to keep pace with demands for innovation from increasingly savvy business leaders across all areas of the organization. The second, to lead by example by leveraging technology to manage the IT organization – one of the largest cost centers in almost every organization – like a business. That means defining a service offering with performance and quality standards, ensuring that costs of goods are controlled,  so that ‘consumer’ pricing is competitive, managing ‘supply’ to meet client demands, and providing the data analytics required to support decision making and continuous improvement activities. ServiceNow leads the charge in the IT Business Management (ITBM) space, offering a comprehensive, integrated platform available to facilitate these recommended processes and provide a repository and basis for single-source metrics and data analytics.

IT’s journey from a cost-center infrastructure shop to a digital transformation partner, with a chair at the strategic table, in such a short period of time has been remarkable. Even the CIO’s image has changed. Today, we envision a polished leader who surfs the cutting edge of changes in technology and is a pioneer of the new cloud kingdom. That perception comes with a lot of responsibility, right? If the CEO looks to the CIO to be a key driver of competitive advantage through innovative technology who will protect intellectual property and data from cyber-security threats, it’s safe to bet that the expectation for that leader is to be running his or her organization with optimal efficiencies, like a business, and to leverage technology to solve IT’s challenges just as IT prescribes to others.

No CIO can do this alone.

There needs to be clear direction to the organization, clear focus, and core metrics to monitor progress and identify challenges as they arise. Technology is the key to that continual communication and transparency. Having this information at your fingertips in addition to a well-designed approach for how you’ll lead and manage within your organization is vital.

It’s time to build an enterprise foundation for your organization that will guide you to current best practices, bring innovation that delivers efficiencies and effectiveness to your base processes, and scale as you grow, through integration with other platform capabilities.

In this eBook, we’ll cover the areas that support these key themes and speak in specifics about best practices for implementing and using them.

And, in case you’ve missed our other 12 Days of Giving resources: