12 Days of Giving, Day Five: 5 Use Cases and Checklists for Getting the Right ServiceNow Support

Can you believe we’re almost at the halfway mark for our 2021 12 Days of Giving? So far we’ve gifted:

For today’s giveaway, I’m excited to share a brand-new deck that shares 5 different use cases for ServiceNow support that are most popular among our clients. For each use case, we also include a mini case study and support checklist.

As we’ve discussed in our most recent EXPAND segment with Vice President of Sales, Lance Grindal, December can be a challenging time for teams to maintain their regular output while team members must also balance planning for the upcoming year and use up their remaining vacation time. This dilemma is a great example of how our AVA and AMS clients use Acorio for sustained ServiceNow support all year-round.

If you’re curious to learn more about ServiceNow support options, today’s giveaway will be just the thing. So without further delay, let’s jump into these use cases…

5 Use Cases for ServiceNow Support

1. Guidance

Get dedicated time with best-in-class Advisory experts to review your ServiceNow metrics and better define your ROI; plan your ServiceNow roadmaps; and learn organizational change best practices.

2. Enhancements

Wanting to optimize your platform value but don’t have the time or ServiceNow experience to confidently configure your platform without the worry of over-customizing? ServiceNow support from a certified partner is a great means for getting your enhancements into production, while leaving your team to focus on their day-to-day responsibilities.

3. Break Fix and Troubleshoot

Troubleshooting technical solutions can be stressful and time consuming – leave it to the experts so you don’t have to worry about it! Certified ServiceNow partners who offer ongoing support options can investigate and diagnose your ongoing ServiceNow issues, estimate the remediation effort and then resolve the problem for your team.

4. Administration and Maintenance

Whether looking to tackle their backlog of requests, incidents, or enhancements, many of our Managed Services clients come to us in search of additional support for their System Administrator. Extra support is a talent great for catching up your team (and getting ahead) on your instance maintenance.

5. Training or Demo

From one-on-one assistance to group trainings, extra ServiceNow support can be used to teach your team best practices straight from certified platform experts. Beyond best practices, they can provide business process support for your team and help your organization develop its own internal training guides to enable independence, rather than dependence.

Think you could benefit from some extra hands in 2022 or just want to learn more about ServiceNow support options? Download our ServiceNow support use case deck to get the full description for each of these use cases, along with 5 mini client case studies and support checklists.

See you tomorrow for Day 6 of our 12 Days of Giving celebration! In the meantime, stay warm, healthy and happy.