There is no denying that ServiceNow had an incredible year in 2020. From announcing their no-layoff pledge at the beginning of COVID-19, to utilizing their own emergency apps and workflows, ServiceNow has showcased their executive leadership and strategy every step of the way.
Over the last 12 months, the software company announced several new initiatives that make it clear CEO, Bill McDermott and the entire ServiceNow team are gearing up for continued growth. Starting with the announcement of a new industry solutions strategy, ServiceNow continued a strong trajectory throughout 2020 with the expansion of their Partner Program to deliver workflows. This shift helps companies in specific industries address unique digital transformation challenges and create value at scale.
The results of these moves are hard to argue. At the close of Q3 2020, ServiceNow recorded subscription revenues of $1,091 million, representing 31% y/y growth (29% adjusted for constant currency). With 41 transactions over $1 million in net new annual contract value in Q3, they reached 1,012 total customers with over $1 million in annual contract value (up from 964 customers at the end of Q2 2020).
As we look ahead to what this year will bring for ServiceNow and their clients, it’s important to get familiar with the team of experts working to grow the platform and strategize its future.
Today, we’re diving into the 21 business leaders that make up ServiceNow’s Executive Team – known internally as the ServiceNow P4 team (representing the 4th Phase of ServiceNow’s growth), as well as their Board of Directors. Keep reading to learn more on the backgrounds of these 21 key leaders responsible for the platform’s success in 2021. We even sprinkled in our favorite articles and quotes from the team, along with links on where to follow them on social media in the new year.
If you’re active on Twitter and want to save yourself time, here is a Twitter list where you can follow all of the active Twitter users on our list with just one click!
Current ServiceNow Executive Team
Bill McDermott, President and CEO
Joining the ServiceNow team in November of 2019, McDermott leads the ServiceNow pack as President and CEO. Since moving to ServiceNow after nearly a decade at SAP, McDermott has worked to further develop ServiceNow’s capabilities and brand, significantly increasing the number and accelerating the rate of company partnerships and acquisitions.
McDermott is a graduate of Dowling College with a Master of Business Administration from Northwestern University’s Kellogg School of Management. In addition to his work at ServiceNow, he currently sits on the Board of both Fisker Inc and Under Armour. You can follow him on LinkedIn and Twitter.
McDermott is a natural born leader and a brilliant speaker. If you’re looking to get a better sense of the captain of the ServiceNow ship, I recommend reading through his interview published last year with Computer Business Review. It’s a comprehensive introduction to McDermott, providing an overview of his previous roles. The piece does a great job of showing McDermott’s engaging personality and contagious inspirational spirit.
Additionally, this Cloud Wars piece provides clear insights into the CEO’s plan for ServiceNow: major growth. If you’re new to ServiceNow, this piece is great for learning about the company’s business priorities for 2021 and beyond as it prepares to triple its workforce within the next 5 years.
Lara Caimi, Chief Customer and Partner Officer
Originally joining ServiceNow in December 2017 as Chief Strategy Officer, Caimi now serves as Chief Customer and Partner Officer. In her current role, she leads efforts related to customer outcomes, experience, and alliances. Caimi is also responsible for ServiceNow’s training and certification organization.
She currently partners with Kevin Haverty to evolve ServiceNow’s go-to-market strategy to deepen customer engagement, build out the partner ecosystem, and scale growth to $10 billion.
In addition to having been published in Forbes, Caimi has authored several pieces covering topics like the benefits of over-communicating, ServiceNow’s go-to-market strategy, and updates on ServiceNow’s latest acquisitions. This interview where she discusses challenges facing women in the workforce (along with her advice on how to overcome them) is a personal favorite.
Prior to ServiceNow, Lara spent 14 years working at Bain & Company where she advised technology companies on growth and go-to-market strategy, performance improvement, as well as merger integrations. She graduated from St. Olaf College with a degree in Economics and English Literature, was a Fulbright Scholar, and received her MBA from Harvard Business School. You can follow Caimi on LinkedIn.
Kevin Haverty, Chief Revenue Officer
A ServiceNow vet, Kevin Haverty has been with the platform since 2011. In that time, he has served as Executive Vice President of Worldwide Sales, among other senior positions.
This past year, he assumed the role of Chief Revenue Officer where he is responsible for overseeing the global sales organization. During the last several years, he has partnered with Lara Caimi to build out ServiceNow’s go-to-market strategy to $10B in revenue.
Chirantan “CJ” Desai, Chief Product Officer
CJ joined the ServiceNow team back in December 2016 as Chief Product Officer. Previously, Desai held several leadership roles at Symantec Corporation and EMC.
He currently serves on the Board of Directors for Zebra Technologies, an enterprise asset intelligence company, and is a guest lecturer at University of Illinois.
He graduated from the University of Illinois at Urbana-Champaign and has a Master’s degree in both Computer Science and Business Administration. You can follow him on LinkedIn, where he shares valuable content in addition to all the blogs that he has authored for ServiceNow.
Chris Bedi, Chief Information Officer
Chris Bedi has been with ServiceNow since September 2015. Before his current role as Now’s Chief Information Officer, he spent 4 years as CIO of JDSU overseeing IT, Facilities and Indirect Procurement.
Russ Elmer, General Counsel
Russ Elmer has served as ServiceNow’s General Counsel since 2018. Prior to his current role, he held positions at LendingClub, Paypal, eBay and Pricelock.
He is a Stanford alum and received his Juris Doctorate from the University of California, Berkeley, School of Law. He is a member of the State Bar of California. Elmer can be found on LinkedIn.
Alan Marks, Chief Marketing and Communications Officer
Alan Marks joined ServiceNow back in 2017 as the Chief Marketing and Communications Officer. He has an extensive background in corporate marketing and communications, previously holding roles at eBay as Chief Communications Officer, Nike as Director of Corporate Media Relations, and Gap Inc. as VP of Corporate Communications.
If you’ve enjoyed ServiceNow’s latest batch of holiday-themed commercials, Marks is the man behind the magic. The commercials are just one example of how Marks continues to impress his audience as he spearheads a new communication strategy for the Now team.
He currently resides on the Board for University of North Carolina, Chapel Hill’s School of Media and Journalism, where he received his B.A. in Journalism. He is also an alum of NYU and was a fellow of Stanford University’s Distinguished Careers Institute. You can find Marks on LinkedIn.
Gina Mastantuono, Chief Financial Officer
After three years heading the Chief Financial Office at Ingram Micro, Gina Mastantuono came to ServiceNow to assume her current role in January 2020. As Chief Financial Officer, her organization spans all aspects of Finance including Accounting, Global Risk and Compliance, Payroll, Tax, Investor Relations, and more.
She’s written several articles published in Forbes discussing the automation of finance, and how to prioritize digital investments in the wake of COVID-19.
Prior to her time at ServiceNow and Ingram Micro, she held positions at Revlon and InterActiveCorp. She received her Bachelor of Science in Accounting and Business Administration from the State University of New York at Albany. Follow Mastantuono on LinkedIn and Twitter.
Gabrielle “Gaby” Toledano, Chief Talent Officer
Before joining the ServiceNow team as Chief Talent Officer at the beginning of this year, Gaby Toledano previously served on the Executive Team of major business players. Her past roles include: Chief Operating Officer for Keystone Strategy, Executive in Residence at Comcast ventures, and Chief People Officer for Tesla. She’s also held positions at Oracle and Microsoft.
Like others on the ServiceNow Executive team, she’s a Stanford alum where she received her B.A. in Modern Thought and Literature and a M.A. in Education. She also currently serves on the Board of Directors for Bose Corporation and Glu Mobile. You can find her on LinkedIn.
Nick Tzitzon, Chief Strategy Officer
Nick Tzitzon joined the ServiceNow team in 2020 as Vice President for the Office of CEO, before moving into his current role as Chief Strategy Officer. Prior to ServiceNow, he spent 7 years at SAP where he served as Senior Vice President for Office of the CEO and Executive Vice President.
Early in his career, he focused on public office and services, serving as Chief of Staff to the Justice Programs for the U.S. Department of Justice, working in the Office of Secretary for the U.S. Department of Health and Human Services, and assisting in the Office of the Governor for Massachusetts.
He received his undergraduate degree in Government from Suffolk University. He is a Three Dot Dash Mentor for We Are Family Foundation, helping to empower the next generation of global teen leaders. You can follow him on Linked and Twitter.
David Schneider, President Emeritus
Currently the President Emeritus of ServiceNow, David Schneider’s previous roles at the company have included President of Global Customer Operations and Chief Revenue Officer. Schneider has been instrumental in ServiceNow’s growth to over $80 billion in public market value.
Prior to his time at ServiceNow, he served as Senior Vice President of Worldwide Sales in the Backup Recovery Systems Division. He’s currently on the Board of Directors of Zscaler as well as Sacred Hearts School in Atherton, CA. He studied Political Science at the University of California, Irvine. He can be found on LinkedIn.
Board of Directors
Fred Luddy is a self-made software magic man, the founder of ServiceNow and all its glory. He stepped up to his current role as Chairman of ServiceNow’s Board back in 2018, but as founder of the platform, Luddy has been on its Board of Directors since 2004. He previously served as CEO of ServiceNow from 2004 to 2011, then as Chief Product Officer from 2011 to 2016.
Before that, he worked at Peregrine Systems from 1990 to 2011, and was reported to have lost nearly $35 million when they filed for bankruptcy. We love a good comeback story, another reason we admire and celebrate his success with ServiceNow, which landed him on Forbes’ 2020 list of Billionaires. Luddy is active on both Twitter and LinkedIn.
Susan L Bostrom has served on the ServiceNow Board of Directors since 2014. She currently also sits on the Board of Directors for Cadence Design Systems, Anaplan, and Nutanix. She studied Business at the University of Illinois and received her M.B.A. from Stanford Graduate School of Business. You can follow Bostrom on LinkedIn.
Teresa Briggs joined the ServiceNow Board of Directors in 2018. Before that, she spent nearly 40 years at Deloitte where her roles included Deputy Managing Partner and Vice Chair & West Region Managing Partner. She now serves on the Board of Directors for Warby Parker, DocuSign and Snowflake. Briggs studied Accounting at the University of Arizona. You can follow her on LinkedIn.
Since 2016, Jonathan Chadwick has served on ServiceNow’s Board of Directors. Chadwick keeps busy, also serving as AC Chair and Board Member for both Elastic N.V. and Zoom Video Communications. He also currently sits on the Board of Directors for Cognizant Technology Solutions.
Previously Chadwick has served on the Executive Team of VMware, McAfee, and Skype, in addition to holding roles at Microsoft and Cisco Systems. He studied at the University of Bath in the UK and is a Chartered Accountant with the Institute of Chartered Accountants in England and Wales. You can find him on LinkedIn.
Paul E Chamberlain
Paul Chamberlain has been on the ServiceNow Board of Directors since 2016. Along with Now, he currently sits on the Board of Directors for PEC Ventures, TriNet, and Veeva Systems. He also serves as the Chairman for the Strategic Advisory Committee and was formerly a Board Member for Job Train.
Previously, he worked at Morgan Stanley as a Managing Director and other various senior roles from 1990 to 2015. He graduated Magna Cum Laude from Princeton and received his M.B.A. from Harvard Business School.
Chamberlain now lectures at Stanford University and is a distinguished visiting professor at Princeton University’s Keller Center for Entrepreneurial Studies. You can follow Chamberlain on LinkedIn.
One of the newest members to the Board of Directors, Larry Jackson joined ServiceNow in 2020. He’s a Grammy-Award winning creative with a strong track record of delivering quality, dynamic consumer experiences. Apart from his work with ServiceNow, he currently serves as the Global Creative Director for Apple Music and sits on the Board of Directors for the UCLA Hammer Museum.
Previously, he’s worked as the Chief Content Officer for Beats Music where he co-developed the ideas for the streaming service, and before that spent time as the President of A&R Arista Records at Sony Music. Jackson has ranked on Billboard’s Power List for the last four years. For more updates, follow Jackson on his Twitter.
Jeffrey A. Miller
Jeffrey Miller is a long-standing Board Member for ServiceNow, having served since 2011. A lead Independent Director for the platform since 2017, Miller excels in balancing all of his endeavors. Apart from serving as a Trustee for his alma mater Santa Clara University, he also leads the team at JAMM Ventures as President and CEO.
Previously, he served as a Venture Partner at Repoint Ventures from 2006 to 2009, and sat on the Board of Directors for Data Domain (2006-2009) and McAfee (2008-2011). You can follow Miller on LinkedIn.
Anita Sands joined ServiceNow’s Board of Directors back in 2014. She also currently sits on the Board of Directors for Symantec and Pure Storage. She previously held numerous leadership roles at UBS Financial Services between 2009 and 2013, including Group Managing Director and COO.
She’s also held positions at Citigroup and RBC Financial Group. She studied at Queens University Belfast in Northern Ireland where she received her BSc and PhD in Atomic and Molecular Physics before studying Public Policy and Management at Carnegie Mellon University. You can follow Sands on LinkedIn.
Dennis Woodside joined the ServiceNow Board of Directors in 2018. He currently serves as the President of Impossible Foods Inc, after serving as COO of Dropbox from 2014 to 2018. Previously, he served as CEO of Motorola Mobility and the President of Americas and Senior Vice President of Google from 2009 to 2011.
He has his Juris Doctorate from Stanford Law School and received his undergraduate degree from Cornell University. Woodside is active on LinkedIn, follow him there for more updates.
Tamar Yehoshua has served on the Board of Directors for ServiceNow since 2019, currently also serving as Slack Technologies’ Chief Product Officer. Previously, she served as the Vice President of Identity and Privacy at Google and the Vice President of Advertising Technology at A9 (an Amazon company).
She studied Computer Science at The Hebrew University of Jerusalem and Mathematics at the University of Pennsylvania. You can follow Yehoshua on LinkedIn.
Don’t forget to follow our leaders on LinkedIn and Twitter – our Twitter list will add all their handles at once.