Meet Our

Guiding With Integrity

Meet Acorio’s strong management team, each with their own significant large enterprise experience and a passion for guiding leaders to Service Management Excellence.


Total years leadership experience



Where we come from

Ellen Daley Chief Executive Officer of Acorio
Ellen Daley

Senior Vice President

Ellen brings more than 25 years of broad technical and management experience across software, research, and services to Acorio. As an industry leader, Ellen’s past firms include Deloitte, ArcStream Solutions, and Forrester Research, where she sat on the Executive team and led their Business Technology Practice, providing consulting and research for IT leaders globally in Asia, Europe, and North America.

Juliet Acuff Director, Strategic Initiatives of Acorio
Juliet Acuff

Vice President, Strategic Initiatives

Juliet serves as the Vice President of Strategic Initiatives at Acorio responsible for driving key Acorio priorities, including leading our Acorio Virtual Assistance (AVA) program, serving as a key executive sponsor for strategic client accounts, as well as creating, enhancing and analyzing business and IT processes. She has 20+ years' experience in IT strategy and ServiceNow, experience, including prior management roles in Global Software Asset Management Operations at CSC.

Michael Beldie

Vice President, Advisory

Beldie oversees the company’s Advisory Practice to inspire and guide clients on their business transformation journey, deliver industry best practices and align the ServiceNow platform to deliver business goals. He brings 20 years of business transformation experience, most recently serving as Global Strategy Lead at North Highland Consulting. Previously he was a Managing Director of Strategy at Ericsson.

Lance Grindal

Vice President, Sales

As our Vice President of Sales, Lance looks to find creative solutions to meet our client initiatives and complex problems. He brings to the table a deep understanding of how to implement best practices, and visualizing how to correlate strategic initiatives to real-world solutions. In every engagement, he becomes a trusted adviser.

Mike Hanrahan Director, Operations of Acorio
Mike Hanrahan

Vice President, Operations

As the Vice President of Operations at Acorio, Mike is responsible for everything from staffing projects, to skills management across the Delivery team. He also drives the tracking and reporting on Customer Satisfaction, and leads Acorio’s ServiceNow Subcontracting practice. Before Acorio, Mike served as both a Developer and a Consultant at a variety of companies including his own independent practice, Sony and Third Sky, Inc.

Meghan Lockwood Director, Strategic Marketing of Acorio
Meghan Lockwood

Vice President, Strategic Marketing

As the Vice President of Strategic Marketing at Acorio, Meghan is responsible for setting both strategic vision and tactical execution plans for the team’s global marketing footprint. She brings 18 years’ experience working with business owners and C-level executives to the Acorio team, with prior roles at MarketingSherpa, HubSpot, and The Boston Globe.

Dan Lyons

Vice President, Client Delivery

Dan leads our Client Delivery team at Acorio and is responsible for our Process and Technical Consultants, the Practice Leadership team, as well as Resource Management and L&D. He has over 20 years of experience in IT and HR roles, and has spent the last 10 years growing professional services organizations with the goal of delivering amazing results for clients and a fantastic employee experience.

Patti MacKay

Vice President, Finance

As VP of Finance, Patti oversees Acorio's company finances. With nearly 20 years of experience, she is a seasoned M&A Integration Advisor with demonstrated success leading merger and acquisition integrations and business readiness strategy. Prior to joining Acorio, Patti served as M&A Integration Lead at NTT DATA Services.

Adam Mason Vice President, Solutions And Innovation of Acorio
Adam Mason

Vice President, Solutions and Innovation

Adam is responsible for the Solutions and Innovation teams at Acorio. Originally a ServiceNow Customer Hero and hackathon champion, Adam has worked in nearly every level of the platform. He brings this experience to our clients in order to find innovative solutions and great user experiences for business and organizations using ServiceNow.

Ken Michelson Vice President, Platform Solutions of Acorio
Ken Michelson

Vice President, Platform Solutions

One of our original founders, Ken is an experienced technology consultant who has 20+ years of experience in the industry, and over 5 years working with ServiceNow under his belt. Today, Ken focuses on client success, with specialties ranging from ITSM/ITIL to HRSM, CRM, and Custom Solution Consulting. Prior to Acorio, he was the Director of Technology Solutions at Third Sky, Inc.

Marci Parker Vice President, Client Delivery of Acorio
Marci Parker

Vice President, ServiceNow Practice

With over 20 years of IT experience, Marci has a special talent for marrying technical implementation and operational functionality. Prior to joining the ServiceNow ecosystem as an Engagement Manager, Marci served as the America’s Region Director of Asset Management at CSC, where her global team of 120 asset professionals delivered to 35 Fortune 500 companies.

Grant Pulver

Vice President, Client Success Executives

Pulver boasts 20+ years of experience in technology, consulting, and management. He leads a team walking hand in hand with Client Leadership teams to ensure their business outcomes are imbued into their technology and platform strategies. Pulver previously served as Program Manager at Fruition Partners and Vice President of End User Technology at AIG, Inc.

Josh Scott

Vice President, Industry Strategy & Operations

Josh brings 20+ years of IT and management consulting experience, specializing in enterprise service management transformations and catering to a wide variety of industries. Leaning on his broad industry expertise, Josh leads Acorio's industry-focused strategy and operations and helps our customers address the unique shared services challenges found within key vertical markets including Healthcare, Financial Services, Manufacturing, and Retail.

Thoughts From The Top

Our strong management team shares a passion for excellence. Together, they've led Acorio to earn a host of industry and culture awards.

Connect with Acorio

Get In Touch