Meet Our

Guiding With Integrity

Meet Acorio’s strong management team, each with their own significant large enterprise experience and a passion for guiding leaders to Service Management Excellence.


Total years leadership experience



Where we come from

Ellen Daley Chief Executive Officer of Acorio
Ellen Daley

Senior Vice President

Ellen brings more than 25 years of broad technical and management experience across software, research, and services to Acorio. As an industry leader, Ellen’s past firms include Deloitte, ArcStream Solutions, and Forrester Research, where she sat on the Executive team and lead their Business Technology Practice, providing consulting and research for IT leaders globally in Asia, Europe, and North America.

Sven Ingard Chief Operating Officer of Acorio
Sven Ingard

Chief Operating Officer

Sven is a seasoned technology executive with experience in professional services, software development, and technology sales. He has served in leadership roles at Microsoft and ArcStream Solutions (where he was a Founder and VP). At Acorio, he has held multiple leadership roles and is tasked (today) with managing our operational backbone and serving as an executive sponsor for client accounts.

Brian Murphy Vice President, Sales of Acorio
Brian Murphy

Chief Sales Officer

Brian leads Acorio’s Global Sales Team, having over 20+ years' experience in Software Sales and Sales Leadership, focusing in ITSM, IT Security, ERP, and Data Management. With a passion for delivering high growth, he has held leadership positions in various global sales organizations including Kaseya, BeyondTrust, Deltek and Object Design. Prior to entering technology sales, Brian served as Marine Infantry Officer and earned a B.S. in Ancient History from Texas A&M University.

Juliet Acuff Director, Strategic Initiatives of Acorio
Juliet Acuff

Vice President, Strategic Initiatives

Juliet serves as the Director of Strategic Initiatives at Acorio responsible for driving key Acorio priorities, including leading our Acorio Virtual Assistance (AVA) program, serving as a key executive sponsor for strategic client accounts, as well as creating, enhancing and analyzing business and IT processes. She has 20+ years' experience in IT strategy and ServiceNow, experience, including prior management roles in Global Software Asset Management Operations at CSC.

Christine Dostal

Vice President, Finance

With over 20 years of finance and operations experience, Christine has broad expertise in all aspects of corporate accounting and financial management. Her direct experience is with real estate and venture capital with specialties in contract administration, purchasing, cash management, corporate acquisitions, and divestitures.

Mike Hanrahan Director, Operations of Acorio
Mike Hanrahan

Vice President, Operations

As the Vice President of Operations at Acorio, Mike is responsible for everything from staffing projects, to skills management across the Delivery team. He also drives the tracking and reporting on Customer Satisfaction, and leads Acorio’s ServiceNow Subcontracting practice. Before Acorio, Mike served as both a Developer and a Consultant at a variety of companies including his own independent practice, Sony and Third Sky, Inc.

John Huckle

Vice President

John comes to Acorio with nearly 20 years of consulting and advisory experience. Before joining Acorio he was a Sr. Consultant at Deloitte and went on to found BusinessForward, an industry-leading HR Service Delivery consultancy.

Meghan Lockwood Director, Strategic Marketing of Acorio
Meghan Lockwood

Vice President, Strategic Marketing

As the Vice President of Strategic Marketing at Acorio, Meghan is responsible for setting both strategic vision and tactical execution plans for the team’s global marketing footprint. She brings 18 years’ experience working with business owners and C-level executives to the Acorio team, with prior roles at MarketingSherpa, HubSpot, and The Boston Globe.

Adam Mason Vice President, Solutions And Innovation of Acorio
Adam Mason

Vice President, Solutions and Innovation

Adam is responsible for the Solutions and Innovation teams at Acorio. Originally a ServiceNow Customer Hero and hackathon champion, Adam has worked in nearly every level of the platform. He brings this experience to our clients in order to find innovative solutions and great user experiences for business and organizations using ServiceNow.

Ken Michelson Vice President, Platform Solutions of Acorio
Ken Michelson

Vice President, Platform Solutions

One of our original founders, Ken is an experienced technology consultant who has 20+ years of experience in the industry, and over 5 years working with ServiceNow under his belt. Today, Ken focuses on client success, with specialties ranging from ITSM/ITIL to HRSM, CRM, and Custom Solution Consulting. Prior to Acorio, he was the Director of Technology Solutions at Third Sky, Inc.

Jen Miller Vice President, People of Acorio
Jen Miller

Vice President, People

Passionate about targeting and energizing great talent, and enabling innovative cultures, Jen Miller is a People and Culture strategy leader for startup and high growth technology companies. With over 20 years’ experience in Talent Management, Jen heads up Acorio’s end-to-end Employee Experience strategy and execution including talent, performance, engagement, learning and development, and total rewards.

Marci Parker Vice President, Client Delivery of Acorio
Marci Parker

Vice President, Client Delivery

With over 20 years of IT experience, Marci has a special talent for marrying technical implementation and operational functionality. Prior to joining the ServiceNow ecosystem as an Engagement Manager, Marci served as the America’s Region Director of Asset Management at CSC, where her global team of 120 asset professionals delivered to 35 Fortune 500 companies. Today at Acorio, she runs our client delivery program, supporting 80+ active projects each month.

Thoughts From The Top

Meet Acorio’s strong management team, each with their own significant large enterprise experience and a passion for guiding leaders to Service Management Excellence.

Practice Leadership

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