Here at Acorio, our clients are at the heart of all that we do. How do we ensure we provide the best service in the ServiceNow ecosystem? By building a team of brilliant individuals, who truly care for one another and the work that they do every day.
Today’s blog introduces one of the many people that make Acorio shine, so without further adieu, we’re sharing the August installment of our newest blog series: The Acorio Spotlight, a monthly blog series in which we sit down and chat with different Acorio team members to learn about the work that they do. This month’s Acorio Spotlight focuses on one of our incredible Solution Architects, John Beasley.
So, let’s meet John!
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The Elevator Pitch: John in 30 Seconds
John is a customer-focused IT leader, certified as a ServiceNow System Administrator (CSA) & Project Manager (PMP). With over 15 years of experience driving strategic initiatives and innovation in IT and marketing organizations, John is a ServiceNow Evangelist and customer experience advocate. His key strengths include IT business strategy, solution consulting, advisory; business value analysis, project management methodologies, and agile development methodologies. Now at Acorio, John works on our all-star Pre-Sales Team as a Solution Architect.
When did you start working for Acorio?
In December of 2018, so it’s been around 8 months or so now! I can’t believe it has nearly been a year – it feels like it’s been longer because I’ve been able to meet a lot of great folks and learn a lot along the way.
How did you find Acorio?
I actually was the ServiceNow platform owner at another organization and got to do some integration work with Tim Haroutunian, who was working as a subcontractor through ServiceNow with Acorio. I developed a great relationship with him over a year-long period, and then when it came time to move onto something new, I knew of Acorio through him. I saw the Solution Architect role opening here and reached out to Tim to ask him if it was normal in the ServiceNow ecosystem for a customer to move into a consultant role. Now, here I am. It was really great to have a connection with him, and I’m excited to work with him every day now on the same team.
How did you get into IT?
I started my career as a web developer at a community college, which then slowly transitioned into a marketing role. After that, I went into aviation, which led to advertising. I took a little bit of a segue and got more into being a project manager, then an opportunity arose working in IT for a large organization, which led me into being a platform owner for ServiceNow. I love where I’m at right now, getting to see the full lifecycle and business case being made for ServiceNow – it’s wonderful connecting with project owners and managers from around the world!
What does a day-in-the-life of John Beasley look like?
Working with customers and our internal team. As a Solutions Architect, my work mostly centers around internal meetings with the team discussing solutions for clients, preparing for client meetings, or scoping out the work for what they’re trying to achieve. Lots of meetings and proposals, writing, and on top of that just being creative. My job is all about trying to find an angle and a lens to really address the customers needs and use the power of the platform to align our solution with their goals.
What is the most challenging part of working in Pre-Sales?
The most challenging part is crafting the right solution, one that is truly based on the customer‘s needs. Clients usually know what their business problem is and maybe even what their solution should be, but how we connect as consultants is by finding the middle ground with the right fit for the platform. It’s our job to help them identify the root problem, really think through the solution, and then align a plan to deliver the value they’re expecting, especially if that plan includes other things outside the platform (like integrations).
What is one thing you wish more people knew about Pre-Sales work?
It’s exciting! I really do want people to know that we get to be in both realms, on the front end with the client and the sales process, and then we get to see the sales process move into the delivery model. We get to understand the client’s wishes and then move into the trenches to architect a solution that is handed over to the delivery team. As the liaison between both of those parties, we get to see the end solution come into play throughout the entire process.
What has been your favorite part of working at Acorio?
Definitely the peeps! My team, in particular, is just incredible, they are incredibly supportive and I’ve learned a lot from them since joining Acorio. Knowing I can reach out to anyone and find someone who is an expert on whatever I need help with is a wonderful feeling. My favorite thing about working at Acorio is the same sense of passion that everyone shares; it’s contagious. It all comes back to the people we work with every day, including our clients.
When working with potential clients, what surprises them most about the ServiceNow platform?
What I’ve seen is that most clients are surprised by the depth and functionality of the platform‘s capabilities. We’re seeing customers start with CSM or a specific initial use case, but once they get onto the platform, they’re really surprised by the opportunity for growth to scale over time and reside in one common platform.
What is one change that you would like ServiceNow to make in the next year?
I would love to see the platform improve the user experience around form development. Focusing more on no code or low code solutions would make it easier for citizen developers. For example, I’d like to see the platform mature more in regards to drag and drop form building. Being a platform owner myself, once you get ServiceNow in place, you get a lot of excitement about what it can do and you want to be able to share that. It’s important to make the platform as accessible as possible for the people that want to build forms in different ways so that they can explore ways to improve the services they provide.
Can you recall a time where an Acorio team member stepped up and had your back?
Absolutely, the Pre Sales Team definitely had my back with the birth of my twins this year! It was a hectic time, but they made it a smooth transition, reaching out to say, “Hey we know things can get crazy, so let us know when you need to transition out. We have your back and can help pick up your work.” I had a life event and my team was there to help me transition out and back in once we got the kids settled in at home.
Do you have any advice or tips for parents that work from home?
Try to find the balance in your work-life balance, and what that might mean is trying to find an opportunity to connect with your family (having lunch with them, spending time with them right after work). But also make sure to have a dedicated space that’s your office so that you can have some separation too, when necessary. Those are my two tips: finding the right work-life balance and also having a designated space where you can work away from everything else that’s going on in the house.
Acorio Spotlight is an ongoing series that highlights A-team members across platform areas who are doing extraordinary ServiceNow work. Stay tuned for our next piece to see which employee we’ll be covering next!