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Ongoing Platform
Support

Get Support that’s Right for You

Acorio’s Managed Services (AMS) and Acorio Virtual Assistance (AVA) are unique ServiceNow supportprograms designed for modern organizations to be more aligned with their technology platform. Our goal? To get you healthy and to keep you healthy, all while allowing you time to focus on the larger goal of maximizing ServiceNow’s impact on your business.

With an emphasis on quality, expertise, access, and clear, measurable results, our support offerings go beyond administration to provide you with advice and guidance on your entire ServiceNow journey.

What could you use extra support for?

Administration and Maintenance

From email to form, data, and report administration, use the extra support to get caught up (and ahead) on your instance maintenance.

Break Fix and Troubleshoot

Investigate and diagnose your ongoing ServiceNow issues, estimate the remediation effort, and then actually get the problem fixed.

Training

From one on one to group trainings, take advantage of extra support and resources to teach your team best practices, get business process support, or even develop your own internal training guides.

Guidance

With access to best-in-class Advisory experts, review your ServiceNow metrics to better define your ROI, plan your ServiceNow roadmaps, learn organizational change best practices, and more.

Enhancements

From design to deployment, use AVA or AMS to get your enhancements into production.

Upgrades

With ServiceNow having moved to an N-1 support model, keeping your instance up to date is important to ensure you’re taking advantage of all the platform has to offer.

Explore Our Support Resources

eBook: Managing your ServiceNow Platform

We’ve compiled a list of five common scenarios that our clients face throughout their ServiceNow journey, along with possible Support solutions, tips to maximize your ongoing support, and even questions to consider asking your ServiceNow Partner to ensure your getting the right support.

ServiceNow Healthcare Advisory

Case Study: ITSM and PPM Roll-Out for a Regional Healthcare Payer Serving 2.5+ Million Patients

Just as they aim to transform the lives of their patients, this organization was aware of their own transformation needs, to be a strategic leader in their regional healthcare space. That meant driving their team to “modernize their processes” to ensure they could evolve with them as they scale.

  • Can’t say enough great things about the AVA team assigned to us. They blend into our environment like ‘ninjas in the night! The skill levels are great and very true to what we need at any given development story. We really appreciate the honesty of the team.

    Global Winery & Distributer

  • Acorio has been absolutely great to work with! They are always sure to let us know when an idea may not be in line with best practices and offer assistance in coming up with an ideal solution for our business needs.

    National Television Network

  • Acorio is a great resource for our ServiceNow team. They demonstrate a good balance between strong technical knowledge and being able to communicate technical concepts when someone does not comprehend an aspect of ServiceNow. Acorio is always polite, customer-focused, and just a pleasure to work with. We love having Acorio on the team.

    Energy Intelligence Company

Meet Our People

Juliet Acuff Director, Strategic Initiatives of Acorio
Juliet Acuff

VP Managed Services

Tom Sweeney

Director Managed Services

JJ Cortez

Platform Solutions Consultant

Keith Fawcett

Platform Solutions Consultant

Ryan Gillespie

Platform Solutions Consultant

Vanessa Macias

Platform Solutions Consultant

AVA help book
ServiceNow Strategy

A Little Extra Support for Your New ServiceNow Admin or Go-Live

Katie White by Katie White on June 26th, 2018
People in business meeting
ServiceNow Strategy

5 ServiceNow Obstacles Overcome with Virtual Assistance

Tom Sweeney by Tom Sweeney on May 14th, 2019
ServiceNow Campaigns eBook
HR Service Delivery

12 Days of Giving: Day 3 – A Little Tactical HRSD Support to Enhance Open Enrollment (and maybe give some kids new toys, too)

John Kanthak by John Kanthak on December 5th, 2018

Get expert platform support for less than the cost of a full-time employee

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