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Acorio’s KCS Solution for ServiceNow

Acorio’s KCS solution features an integrated knowledge search on incident and can be replicated across ITIL applications, including the Service Catalog.

 

There are problems associated with using knowledge databases and solutions outside of ServiceNow even if they come with a certified integration. Below are some key reasons why Acorio’s KCS solution is the better choice:

  • Just as KCS establishes that knowledge should be at the center of your core ITSM processes, ITIL establishes the CMDB as the hub of all service offerings
  • Knowledge and the CMDB must interact and link
  • Only Acorio’s KCS solution leverages the CMDB completely

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