Advisory Services

Drive Recognized Business Value with the Largest Global Pure Play ServiceNow Consultancy

Acorio Advisory helps your organization maximize the top-line revenue and bottom-line improvements possible in a comprehensive Service Management program.

ServiceNow is becoming the “central nervous system” for requests and processes to get customers and employees what they need, when they need it – whether that is part of a single initiative or a Global or Shared Services strategy.

With designated Practice Leaders across the Enterprise, we bring deep functional expertise in Human Resources Service Management, Customer Service Management, User Experience, IT Service Management,  IT Operations, and Global Business Transformation.

The Acorio Difference

  • A plan for real change. Create a transformational roadmap grounded in manageable, incremental steps across Technology, Process, and Governance – proven to drive recognizable, value-based ROI.
  • A KPI-first approach. A focus on value-based metrics, measurable results, and executive reporting, we work with you to leverage the most appropriate benchmarks and best-in-class strategy to showcase program improvements.
  • Experienced, practitioner consultants. Our consultants started out as customers – all of whom bring real-world scenarios and successes and deep industry know-how to every engagement.
  • Processes aligned to create long-term success. Acorio provides knowledge transfer of ServiceNow Best Practices and unique Virtual Assistance Options ensure long-term success. 
  • Leadership across the ServiceNow Platform. We have established practices in CSM, HRSD, ITOM, ITSM, Asset and UX, as well as capabilities in SecOps, GRC, ITBM, and IT Asset Management.

Global Business and Shared Services Strategies

Acorio’s leading GBS practice – the only ServiceNow-specific practice of its kind, offers strategies to accelerate your transformation to world-class Employee Services. 

We understand that Global Business and Shared Services Service strategies are rapidly becoming the new ServiceNow frontier. Our experts can help you realize the promise of GBS via ServiceNow, leveraging a deep understanding of the lean, six-sigma and digital transformation underpinnings driving these initiatives.

Industries

We’ve helped hundreds of customers in a host of diverse industries.
Financial Services
Healthcare
Higher Ed
Retail
Manufacturing

Meet Our People

Ellen Daley Chief Executive Officer of Acorio
Ellen Daley
Chief Executive Officer
Ellen Daley brings more than 25 years of broad technical and management experience across software, research, and services to Acorio. As an industry leader, Ellen’s past firms include Deloitte, ArcStream Solutions, and Forrester Research, where she sat on the Executive team and lead their Business Technology Practice, providing consulting and research for IT leaders globally in Asia, Europe, and North America. Her enthusiasm for clients, Service Management and ServiceNow is the driving force behind the Acorio the team’s passion and excellence.  
Sven Ingard Chief Operating Officer of Acorio
Sven Ingard
Chief Operating Officer
Sven Ingard is a seasoned technology executive with experience in professional services, software development, and technology sales. He has served in leadership roles at Microsoft and ArcStream Solutions (where he was a Founder and VP). At Acorio, he has held multiple leadership roles and is tasked (today) with managing our operational backbone and serving as an executive sponsor for client accounts.  
Ross Rexer Vice President, Advisory of Acorio
Ross Rexer
Vice President, Advisory
With 20 years of IT advisory consulting experience, Ross is passionate about making Enterprise Service Management a reality. He combines the best technology, process expertise, and advisory services to solve challenging business problems. Prior to joining Acorio, he was instrumental in starting up and growing a Big 4’s ServiceNow practice, holding a variety of practice leadership roles, most recently as the Managing Director of KPMG's CIO Advisory practice.
Ajay Guatam
Practice Lead, CSM
Ajay Gautam has over 20 years of experience in delivering software services using a variety of platforms across various industries. Ajay has and 6+ years’ experience in ServiceNow implementations, ranging from business process consulting, engagement management, solution advise, and technical architecture. He specializes in solution/architecture design, process analysis and design, requirements identification, development, organizational readiness and deployment of solutions.
Erica Reggie
Erica Reggie
Senior Engagement Manager
Erica Reggie has worked as an IT Leader and Management Consultant on Global 500 business transformation initiatives throughout her career. She has experience across all Industry verticals, as well as IT and HR horizontals. She has collaborated with C-levels in strategy development and execution of business transformation initiatives including M&As, Mode of Operation changes, Organizational re-design and introduction of new Product Offerings. She also directed the People Transition for the Southwest Airlines and AirTran Airways merger.
Grant Pulver
Senior Manager, Advisory
Grant Pulver is a highly experienced and motivated professional with 20+ years of technology, consulting and management experience. He possesses an unparalleled level of commitment of exceeding customer expectations and satisfaction and has managed numerous large transformations and consolidations in multiple verticals. He is experienced with leveraged and global teams, as well as offshore environments.
Jeremy Mandle
Practice Lead, UX
Jeremy Mandle is an experienced, creative, and accomplished technology professional with 15+ years of experience in IT including web design and development, graphic design, computer operations, field service, technical support and over four years of ServiceNow development and administration. He has deep knowledge across the platform in CMS, incident, problem, request, change, PPM, orchestration and integrations.
Stacey Prezel
Stacey Prezel
Practice Lead, HR Service Delivery
Stacey Prezel specializes in defining services and processes that provide value and improve transparency for customers. With over a decade helping organizations transform their IT and enterprise processes, Stacey uses her expertise to help customers align with best practices and ensure successful adoption. She has also assisted organizations with developing implementation roadmaps, balanced scorecards and continual service improvement plans.
Terrell Pursley
Practice Lead, ITOM
Terrell Pursley is an IT Professional with 12 years’ experience in a wide IT background to include: COMM/Electronics Technician, Help Desk Technician, Hardware Engineer, Systems Engineer, Systems Administration, Network Administration, Network Monitoring/ Management, and Configuration Management/Compliance. He considers himself a "Jack of all Trades" within the IT realm; adapting quickly to the ever changing world of technology with a superb work ethic and desire to progress.

“Digital Transformation is no longer just a buzzword. Every company in the world is in the midst of a digital transformation because every company in the world is being disrupted by technology.”

– John Donahoe, CEO at ServiceNow
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