How Real-World Firms Transformed with Enterprise Service Management using ServiceNow. Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
How to Build Your ServiceNow Business Case: Strategies for Proving ROI [Downloadable Template]
If you’re thinking about ServiceNow (and trying to build a killer business case), it’s important to understand it’s role within digital transformation – and how it is fast becoming the Enterprise Service Management (ESM) tool of today.
Gemalto: A new ServiceNow Customer Service Management (CSM) strategy
When Gemalto, a global cybersecurity firm headquartered in France, acquired the U.S. security company SafeNet, the parent firm used the merger as an opportunity to review the U.S. company’s customer service management (CSM) platform. Thorough customer surveys provided feedback for meaningful improvement, including: making the service desk easier and more rewarding to use; modernizing the interface; and giving end users more direct access to the information and downloads they needed (e.g., drivers, manuals).
Forrester Consulting’s ServiceNow Total Economic Impact Studies [Free Downloads]
Over the past year, ServiceNow has commissioned multiple reports from Forrester Consulting to examine the potential ROI from each of the different ServiceNow modules. Each Total Economic ImpactTM (TEI) study reviews customer stories, interviews about experiences before and after implementing ServiceNow, as well as hard data and projected values for ServiceNow in the future. Let’s take a look at some of the top findings, and then explore below to learn about where the numbers came from, and how to download the full reports.