ServiceNow Resources for Knowledge18

Our Best Online Learning if You Aren’t at Knowledge18

After weeks (okay, yes, months) of preparation, ServiceNow’s Knowledge18 is finally underway.

But, do you want to know a secret?

You don’t have to fly all the way to Las Vegas to get insider tips and tricks on ServiceNow.

For those of you who couldn’t make it to Knowledge this year, we’ve compiled a comprehensive list of our best online learning resources. With insights directly from the conference, plus on-demand webinars, free downloadable eBooks, and blogs these resources will inspire you to keep your ServiceNow instance moving forward.

1. Knowledge18 Sneak Peek: An Inside Look from the Experts [Webinar]

Our webinar from last month provides an in-depth look at ServiceNow’s Knowledge18 conference. Acorio’s panel of ServiceNow experts for this special webinar includes our CEO, Ellen Daley, our VP of Solutions and Innovation, Adam Mason, as well as our ITOM Practice Lead, Johnny Walker, our VP of Strategic Marketing, Meghan Lockwood, and one of our most experienced Solution Architects, Clark Conway. Together, this panel discusses what to expect at Knowledge18, including agenda highlights, predictions on ServiceNow’s upcoming London upgrade, and tips for a successful week in Vegas. If you’re interested in learning more about Knowledge18, this webinar is not one to miss!

2. The Anatomy of a 5 Star Employee Experience [Webinar]

Start simplifying HR processes, reducing time spent on routine tasks, and modernizing the employee service experience. This webinar from March will explain everything you need to know about how ServiceNow can transform your HR Service Delivery. It also covers why HR is a worthwhile investment and provides helpful information that you can use to help build your Business Case. Acorio’s HR Practice Lead, Stacey Prezel, and VP of Strategic Marketing, Meghan Lockwood join together to present this must-see HR webinar.

3. Transforming the Student Experience: A One-Stop Solution for Digital Natives [Webinar]

With its intuitive interface, ServiceNow helps HigherEd institutions step away from the dark ages of spreadsheets and un-trackable requests, and instead provide their students and alums with an organized and pleasant web experience. Acorio’s VP of Solutions and Innovation, Adam Mason will be hitting the main stage at Knowledge this year to present on Acorio’s Student Portal solution, and this webinar will give you all of the information you need to know about the uses of ServiceNow within the HigherEd system.

Looking to learn more? Check out our accompanying ServiceNow Catalyst HigherEd whitepaper to learn how to better serve your students as consumers. This free download will get you a look at Acorio’s portal, as well as the results it had at Suffolk University!

And, if you are in fact able to make it to Knowledge18, be sure to catch Acorio’s VP of Solutions and Innovation, Adam Mason, as he shares Acorio’s ServiceNow Catalyst presentation: The Student Experience Has Transformed: The One Stop Portal Your Higher Ed Team Needs to Stay Competitive, on Tuesday, May 8th at 2:00 PM.  

4. Transforming Customer Service with ServiceNow: A Midwest Lunch & Learn [Webinar]

According to a Forrester report, 80% of companies say they deliver superior customer service, however, only 8% of customers think these same companies deliver customer service worthy of a superior rating. In today’s digital age, it’s critical that Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. This Lunch and Learn Webinar from March is certainly Knowledge-worthy: our Customer Service experts explain how to optimize your CSM strategy, with real-world examples from companies winning Customer Service right now, and a live demo.

5. Five Star Service Portal [eBook]

If you had asked most ServiceNow developers a couple years back to develop a Service Portal, they probably would have shuddered with fear. But now, those same developers (joined by many new ones!) approach the idea with curiosity, intrigue, and excitement. This all-star eBook is the perfect overview for ServiceNow’s Service Portal. Want to learn how to make your portal shine? Anatomy of a 5-Star ServiceNow Service Portal walks you through five crucial parts for creating a stellar Service Portal: Intuitive Search, Clear Navigation, Relatable Call-to-Actions, Responsiveness, and Simplicity.

6. Security Incident Response – A Deeper Look [Blog and a Demo Video!]

According to Ponemon, the average cost of a data breach is currently $3.62 million. This SecOps blog from Scott Lindsay will explain how decreasing response time and increasing visibility into security threats can drive down the costs of a breach. He even includes a demo of key features and processes of the ServiceNow SecOps module. This deep (but quick!) dive into ServiceNow’s SecOps is a great way to learn the technical side of the module.

7. Explore Kingston: User Experience, Upgrades, Flow Designer and Automation [eBook + webinar]

With ServiceNow’s London release just on the horizon, platform upgrades may be on your mind. Have you studied up on the current release, Kingston? If not, this webinar is a great place to start! Every release brings us more expansion across the ServiceNow Platform, and Kingston is no exception, adding new features and functionality including advances in the ServiceNow Platform, CSM, HR Service Delivery, ITOM, ITBM, Performance Analytics, Security Operations, GRC, and, of course, IT Service Management (including Software Asset Management). Another great resource on Kingston is our free eBook, which gives a comprehensive overview of this latest release.

8. The tips don’t have to stop here! [Blog + Twitter #NOWTips]

Interested in getting more tips from Acorio? Check out this blog for some sneak peaks of our #NOWTipswithAcorio… and there’s plenty more where that came from! Follow us on twitter @Acorio to stay up to date on our helpful tips and tricks of the ServiceNow trade.

Between all of Acorio’s webinars, blogs, and whitepapers, there are plenty of online resources to keep you updated on all things ServiceNow. Acorio is also continuously updating our social media during Knowledge18, so follow us on Twitter and LinkedIn to watch what we’re doing, teaching, and learning this week in Vegas. Plus, check out our Knowledge18 webpage for even more online resources.

Knowledge18 Resources