Acorio’s Approach to Business Process Consulting

Clients Come First

At the end of the day, your goals are what matters. In every new project, Acorio’s first priority is to learn about your company's unique business processes - and use that information to drive the rest of the implementation.

By taking the time to understand our clients’ needs, before building out their solution, our team can:

  • Determine Business Gaps Early on
  • Increase Speed of Delivery
  • Optimize Clients Use of the ServiceNow Platform
  • Boost Business Value
Beyond just technology, our consultants are real-world practitioners. They have held the roles for which they are now consulting, so they are armed, able to deliver, and ready to push back when needed.
We truly believe that the technology is the table stakes: you have to be able to implement in order to be a gold partner. The difference between success and failure almost always comes down to the strategy and business process. 

Integration of Processes/Adherence to ITIL

As part of our business requirement gatherings, our business process consultants work closely with the project’s technical lead, so that the solutions don’t simply exist in a vacuum. This ensures that our team’s solution integrates easily with other ServiceNow applications.

At the end of the day, your goals are what matters. In every new project, Acorio’s first priority is to learn about your company’s unique business processes – and use that information to drive the rest of the implementation.

Through workshops and training, Acorio invests a lot of time in aligning clients with best practices in ITIL. Our approach to process consulting helps illustrate the interdependencies of the processes and takes a holistic approach to defining these.

Expansive Domain Expertise

Top 5
Global Certified Partner
Acorio is recognized by ServiceNow as one of the top 5 Global Partners for product certifications.
CSAT
PROVEN RECORD OF TOP CUSTOMER SATISFACTION
Acorio has one of the highest CSAT scores in the ServiceNow ecosystem.
5+
years
With an average of 5+ years in ServiceNow, our consults are proven ServiceNow experts.
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