CSDM eBook preview and cover

Christmas in July: Your Guide to CSDM 2.0 and Beyond [New eBook]

We’re going to end week two of our 2020 Christmas in July on a high note – with a brand new eBook! Next week’s CSDM webinar already has hundreds of people pre-registered… so we thought that we would get the ball rolling early by releasing our first-ever CSDM guide, full of details on what the framework actually is, why it matters, and how to get started.

The Common Service Data Model (CSDM) represents a standard and shared set of service-related definitions across the ServiceNow platform. These standards are then translated into a CMDB Framework for use by all of the platform’s products.

As the ServiceNow product expands across the enterprise, it is becoming more and more important to have a solid base from which to build your Service Management organization. By coupling your “Service-Centric” mindset with configuration items that provide service, you get more accurate reporting of service costs and data in the right location (for the right reasons). And in this lies the need for ServiceNow’s Common Services Data Model (CSDM). CSDM is a prescriptive, singular set of service-related definitions that span the ServiceNow product portfolio and the Now Platform; Together, they form the basis for the CSDM framework. ServiceNow is currently in the works of standardizing this shared set of definitions to ensure accurate service reporting and consistent use of terms, as well as to provide prescriptive guidance on service modeling.

To get this clear from the very beginning, CSDM is not a separate application purchase within ServiceNow nor is it something to customize. There is no code to be implement or learn, or a set of reports to read. It is Service Modeling guidance for clients who do not wish to risk not realizing the full value of the platform.

While CSDM originated in Kingston with Business Capability and Business Application, it wasn’t until New York that CSDM included what we are going to cover in the rest of this book. The framework includes mappings for service-related tables and CI class mappings. ServiceNow is continually extending the scope of CSDM to include more prescriptive guidance for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), IT asset management (ITAM), and other ServiceNow product areas.

Jump straight into our new Guide to CSDM for full details on:

  • The four domains of CSDM
  • CSDM framework implementation guide
  • Quick tips from Acorio’s CSDM experts
  • Users and Personas by domain
  • Your own maturity scorecard

CSDM eBook preview click to download