digital transformation insights eBook preview on tablet

Christmas in July: Special Edition ServiceNow Insight and Vision Survey, Plus Transformation Insights from 2020 Report

Acorio’s Christmas in July is back!

In a time where everything is being defined by its uncertainty, we want to show that not everything has to change. Some things, like our annual Christmas in July campaign, remain constant, and some change, like those businesses recognizing a new digital mandate is actually positive transformation.

If you’re new to our community, here is a quick introduction to Christmas in July: It derived from our popular annual 12 Days of Giving in December- 12 straight days of new ServiceNow and Digital Transformation content to inspire and progress your organization’s goals.

So, what do we have in store for you over the next 3 weeks? Here’s a quick glance at the lineup;

  • A new Case Study eBook, full of transformational examples organized by industry and product
  • A new CSDM eBook, introducing you to the standardized methodology
  • Two new, industry-specific, PowerPoint decks with data insights, quotes, and recommendations
  • So much more (think videos, workbooks, and checklists)!

Day one of our campaign serves to set up our community for the future by understanding where the new need of businesses really lies.

From where we stand today, the future looks unprecedented at best and unpredictable at worst. But, we refuse to settle for that ambiguity, which is why we’re asking for your help. Our newest Insight and Vision Survey is dedicated to filling in the gaps on how COVID-19 and our current economic and health climates have (and will) impact organizations, to help inform companies as they plan budgets, goals, and roadmaps for our “future normal”.

digital transformation insights survey invite

Nearly two years ago, we launched our first research study to dive deeper into the ServiceNow ecosystem than anybody else. We set the research, and the subsequent two Insight and Vision Reports, against a backdrop of evolving priorities and challenges among ServiceNow customers, and the insights were groundbreaking. Today’s new survey will join the line-up of critical business resources.

As we gather your responses and produce the analysis to share with you, we also want to leave you with a few of the most compelling points from our 2020 Insight and Vision Report. The main assertion of the 2020 edition is clear: ServiceNow is the workflow engine that unites and empowers all other enterprise technology. But the question still remains: Are companies today ready to capitalize on the change they say they have been waiting for?

Are companies ready to capitalize on Digital Transformation?

The full report is available here, but I also wanted to call out a few major points below.

  1. Digital Transformation and ESM strategies have hit wide-scale adoption – and investment in the entire ServiceNow Platform rose significantly in the past year.
    • 65% of organizations are currently deploying a Digital Transformation strategy, and 73% report executing on Enterprise Service Management initiatives (the IT execution arm for digital service initiatives).
    • These initiatives are still relatively new – of the companies engaging in digital transformation, 23% are just getting started, while just 2% consider them complete.
    • The IT platform continues to dominate, but the expansion products of HR and Customer Service both grew by six percent, and SecOps investment rose 5% in just one year.
    • Looking to the future, over half of organizations today are focused on automation and Artificial Intelligence as keys to the future, while 52% are looking at their Customer Experience.
  2. A dramatic lack of Enterprise-wide strategy and effective organizational structure puts transformation success at Risk.
    • While 65% of firms report they are interested in Digital Transformation, only 52% have Strategic Roadmaps to execute on that strategy using ServiceNow, and a rising 20% of respondents don’t know if they have one or not.
    • Of those with a strategic vision for ServiceNow, 55% report that strategy has changed in the past year, and 18% don’t know if it has changed.
    • Companies are facing ServiceNow growing pains – the No 1 challenge facing companies using ServiceNow today is our Roadmap keeps growing beyond what we can keep up with, with a lack of experienced resources to do the work ranking third.

digital transformation insights eBook preview