A Modern Employee
Going beyond your employee’s basic needs to renew your Employee Experience
Employee Experience goes beyond the traditional functions performed by HR and yet firms often view employee issues as falling into separate categories like HR, IT, Facilities, and Finance. But, for your individual team members, each of these instances contribute to and affect their overall employee experience.
And while employees need easy access to their tools and quick answers to their questions so that they can focus on their work, the employee experience goes deeper than the systems you use or the strategies you employ. The most successful companies know that strategies and processes alone aren’t enough to provide a top-notch employee experience.
In fact, real improvements to employee experience start with a pointed and authentic focus from the leadership team, directed towards caring for their team. Driven by this mission, companies are able to go beyond the basic needs of their teams to exceed expectations and revamp their employee experience.
Moments that matter
Your team members all have different requests throughout their employee journey, requiring varied support scattered across numerous departments: submitting hiring paperwork, getting a promotion, requesting parental leave, or relocating to a new home. These moments, big and small, are opportunities to provide a seamless service, yet many companies are dropping the ball, leaving employees frustrated, unsatisfied, and disengaged.
HR, IT and facilities will become the employee experience office. It may happen in three years to five years, but I guarantee that we’ll be merging. Because you cannot craft a holistic, seamless employee experience without enabling the policies, the technology and the spaces in which we work. I think that’s the future org design.Pat Waders Chief Talent Officer, ServiceNow