Employee Experience

Empowering Employee Experiences: Updated HR Services Delivery eBook

Did you know that according to a 2019 survey,  55% of employees do not feel that their opinions and perspectives matter to their employers? 

With many employees still working from home due to COVID19, now it is more important than ever for employers to keep their teams engaged and supported while away from the office. For today’s blog, we’re sharing a redesigned and updated HR Services Delivery eBook, which includes a brand new chapter addressing HR Service Delivery during the Coronavirus pandemic with ServiceNow’s Return to Work Employee Experience Pack 

HR Service Delivery helps keep your workplace connected so that your team has easy digital access to all the information they need, no matter where they are. During times of unprecedented change for organizations, today’s HR teams are facing more challenges than ever before –from supporting a long-term remote workforce, hiring (and re-onboarding), and providing unified, effective, and mobile systems for case management.  

Whether you’re just now looking into the benefits of HRSD or ready to start your project, we have valuable insights and data from our experts to help your team. Our newly designed HR Service Delivery eBook will walk you through ServiceNow’s Return to Workplace Employee Experience Pack, as well as the benefits of modernizing the HR Service Delivery experience for your team. 

In addition to the five chapters that detail the various benefits of HRSD, this eBook includes five pages dedicated solely to helping you build your HRSD business case so that you can put together a killer-presentation in four easy steps. Use this guide to ensure you create the right business case upfront, get the right executive advocacy, and make an argument that will help you sell HRSD throughout the organization.  

Ready to dive in? Download the full PDF here, or keep reading below for an excerpt of the eBook  

The Rest of Your Company is on a Digital Transformation Journey, HR Should Be Too.   

Why is it that we use websites and apps to make our lives easier every day? Why is it that our finance teams and Security Operation teams have in-depth dashboards and robust workflows, but our HR teams have no visibility into case management and an employee still can’t download their own insurance information? Accustomed to the modern, intuitive, and instant experiences that Amazon, Lyft, or Venmo provide to their customers, employees at businesses around the world are left wondering why they can’t have those same experiences across their own workplace.   

In fact, in a survey by research firms dedicated to the future of work, job seekers and HR professionals were asked critical questions to learn what exactly is happening in the trenches. They discovered that 83% of Human Resource leaders said “Employee Experience” is important, or very important, to their organization’s success. In order to satisfy the ever-increasing need to improve employee experience, more HR organizations are expanding their focus outside of administrative activities commonly associated with HR and building strategies that engage the workforce while driving business goals. These include key initiatives such as:  

  • Identifying, recruiting, hiring, and retaining exceptional team members 
  • Improving employee engagement from Day 0 with a simple and intuitive onboarding experience 
  • Focusing on Leadership Development and Learning 
  • Streamlining how HR supports and interacts with their internal customers 

While resources, budgets, and executive support continue to act as obstacles to transformation, creative HR organizations are looking towards technology to drive efficiency within their HR services, consolidate roles and responsibilities, and harness team skill sets. Any time HR specialists are answering questions that could be answered with a Knowledgebase search or a chatbot, they’re pulled away from driving key initiatives that support the enterprise’s goals. In order to shift their focus away from the transactional and towards the transformational, HR has to rethink the way they deliver traditional HR services and change how they work today. 

Many companies we work with, even if they use a modern HR Information System (HRIS), are using antiquated methods like emails and phone calls to communicate and support their internal customers, oftentimes resulting in a negative employee experience. In these situations even asking a simple question requires waiting until an HR agent can respond when it could just be a quick search or automated response. Compounding the issue, this situation prevents HR professionals from focusing on their more strategic responsibilities. Instead, time is sunk into remembering which employee asked what question and providing the same responses to a constant flow of repeat requests. It’s time-consuming and frustrating for everyone involved.HR wants to provide a better experience to their coworkers, but they don’t have the tools…and thus, they don’t have the time. 

Today, over 60% of HR’s time is spent on repetitive, transactional activities 

To learn more about how you can boost employee satisfaction and win back time for your HR team to focus on strategic projects, download the complete HRSD eBook 

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