How a Billion Dollar Company Deployed ITBM, Integrating Their IT Business Units
With a reputation for top-quality products, business innovations, and consistently reliable service, this billion dollar company holds four distinct lines of business, with over 1,000 employees nationwide.
Working closely with Acorio, they deployed the full ServiceNow ITBM suite to enable better integration and tracking of initial ideas through the deployment of projects and enhancements. They began with a Health-check of their existing ITSM deployment, to generate recommendations to align their platforms and kick-start their initial deployment.
Before implementing ServiceNow’s ITBM, the company used a host of disparate project selection and management processes with no programmatic overlay or visibility. They were struggling to understand how they used resources, and rolled-up finances in the organization – and, ultimately, to show the value of IT to internal customers.
Today, the firm leverages increased visibility with provided by their ServiceNow ITBM deployment to ensure their resources are focused on the right activities (at the right time), and to maximize the value of the entire IT team across the company at 30x greater speed than before thanks to the automation built into the IT Cost Modeling. They saved $150K by retiring and consolidating their legacy systems, and on average saves 30 hours per week per team member.