ServiceNow IT Operations Management (ITOM)

Acorio’s Unparalleled ITOM Excellence

Acorio has one of the most developed ITOM practices in the ServiceNow ecosystem. Our exclusive alignment with ServiceNow means we have deep relationships with key ServiceNow players – and stay current with the latest platform updates and best practices.

With 400+ successful implementations, we focus on driving transformation for ITOM professionals – no matter where you are on your ITOM maturity.

Each ITOM ecosystem is unique, with its own set of opportunities and challenges that will impact your project outcomes. Our unique ITOM Methodology gives you the right recipe of technology depth and governance guidance that is critical to long-term success – taking advantage of industry best practices, packaged in an agile, phased ITOM approach to ensure your unique project succeeds.

Get Visible, Agile, Available IT Operations with the Best in the ServiceNow Business

Cloud Management
Manage your third party cloud resources seamlessly.
Start or enhance your underlying Configuration Management Database (CMDB) with unparalleled expertise, and a staged approach designed to guarantee success.
Our expedited three-pass Discovery approach, accelerates time-to-value while ensuring all your security and performance needs are met.
Event Management
Bring real-time operational awareness on the health status of your infrastructure and services while proactively reducing event flood service management headaches. Acorio also has you covered if you’re looking to integrate with multiple third party event monitoring sources.
Knowledge Transfer
Acorio sets you up to succeed on your own, with a focused Knowledge Transfer for every project, to equip your team with the tools they need to enhance and maintain your ITOM applications in the ServiceNow platform.
Make your organization automated and agile in response to common IT tasks and IT events that can be automatically remediated. Let Acorio help you control and reduce IT operations cost spend on resources by automating your IT environment.
Service Mapping
Acorio’s has a methodology to assess and predict Service Mapping to give a top-down view of your Business Services and enable a service-centric approach to ServiceNow.

Leverage Acorio’s Innovative ServiceNow Strategy to Eliminate Service Outages With...

Advanced on-call Routing
Leverage on-call scheduling technology to rapidly triage issues during outages, and automate your escalation path for immediate notifications.
CMDB Health
Enabled by effective governance strategies so you can feel confident in your CMDB CI data.
Enhanced Dashboards
Empower executives to view hour by hour insights for your core business services, with overview screens plus the ability to drill down and pinpoint contributing issues.
Create automated or manually-triggered remediation workflows to resolve outages more quickly and reduce downtime costs.
Service Mapping
Uncover the scope and complexity of your services in a comprehensive services map. Acorio's unique approach also focuses on surfacing information to effectively educate upper management on what to expect in terms of value and speed.

Kick-start your ITOM transformation with Acorio.

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