Knowledge 2020 Week Four: Top Sessions From This Week’s Digital Experience

Week four of ServiceNow’s Knowledge 2020 Digital Experience has begun and the week’s theme “Get Connected” is honing in on the true spirit of Knowledge: The connections and community we have built deserve to be celebrated.

In addition to hundreds of additional sessions going live this week, we’ll also hear from VP of Customer Success, Helen Kottenstette, who will dive into top asks for customers, unveil new tools and resources to help your business success, and highlight actual ServiceNow customers who have used the Now Platform to gain critical insights into their business.

This keynote will also serve as the launch of the Customer Success Channel, where users can search for prescriptive content and tools. Featured content includes the Genius Lounge, Success Consultations, meetups, and more. This feature is on-demand.

In addition to Kottenstette’s keynote, attendees will be able to learn about the Partner ecosystem, as ServiceNow highlights top global Partners, co-delivery, and exceptional customer journeys.

Knowledge 2020 Week Four: Get Connected

Create Value: The new normal: How the joint co-delivery journey creates customer value​ with Ellen Daley, Paul Sussex, and John Brasch

Today’s environment has amplified a customers needs to see quick ‘time-to-value’ for their digital transformation initiatives. This new norm is accelerating the need to bring the transformational expertise from our partners together with ServiceNow experts in a co-delivery model that will create business value delivery. In this session, you will learn ServiceNow’s strategic approach to co-delivery, how the model strengthens the fast growth of ServiceNow’s partner ecosystem, how co-sell efforts are instrumental for successful co-delivery, and customer examples of where codelivery is ‘creating value’ for our mutual customers.

C2C Dev Factor with Ryan Gillespie and Kourtney Brewster

Join Acorio consultants Ryan Gillespie and Kourtney Brewster as they encourage everyone to “Dev Now”. They will be sharing lessons learned on their journey as a ServiceNow customer to a Partner Consultant. Details will include best practice approach from requirements gathering through go-live and operation.

The power of ServiceNow as a global business services platform with Rami Blumin and Julio Kuok

Explore ServiceNow as the platform for global business services organizations. Learn how it can be used to facilitate and automate cross-functional work, support employees in their organizational needs, and promote a robust and centralized service experience.

Managing complex customer projects with Customer Service Management with Abhi Rele

Do you have complex, long-term projects with your customers? Would you like to give them greater visibility into these projects? Does the business require improvements in end-to-end execution? Learn how Customer Service Management and Project Portfolio Management make managing customer projects from start to finish easy.

Champion Success: Customer-driven industry innovation; partners are the key (to the new normal) with Jeannine McConnell, Ellen Daley, and Jerry Brobst

As the world returns to a ‘new normal’, supporting our joint customers’ recovery comes first. Join this session to hear how customers’ needs plus a Partners expertise plus industry-aligned solutions on the Now Platform are making a real impact and driving results for the ‘new normal’. Leaders from ServiceNow, Acorio, and KPMG will discuss how the Industry Partner Solution Showcase is making it easier than ever for our partner ecosystem to engage globally with meaningful solutions driving high visibility and assurance to our customers. They will also help attendees understand where the opportunity lies in industry and hear from other partners on how they made this a reality with their customers through the Industry Partner Solution Showcase.​

Are You Keeping Up with Your Industry Peers? with Anandjet Singh

ServiceNow Senior Business Value Consultant, Anandjet Singh, asks: How does your digital transformation compare to other companies like you? We show you the capabilities we have by mining our own data to determine if you are staying ahead of your peers. Be sure to check out this session here.