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Knowledge20

Knowledge 2020 Week Six: From Accelerating to Acting, Now

We’ve covered Digital Culture, CreatorCon, efficient roadmaps, and success in CSM. We’ve gone from accelerate, to build, succeed, and connect. We’ve dreamed big alongside Bill McDermott, Chris Bedi, CJ Desai, Amy Lokey, Rick Wright, and countless other ServiceNow executives. And we’ve still got one more week of the Knowledge 2020 Digital Experience.

During week six, the final week of K20, the newly released content will focus around empowering the community to “act”. This final week will feature Kevin Haverty, Executive VP of Worldwide Sales, and Jimmy Fitzgerald, Senior VP of Customer Outcomes. They will be covering how, with Now Value, ServiceNow can help you think outside the box, evolve, and respond quickly to a changing world. Come away with insights on how it gets done – and more importantly – how you can get it done now, with a proven methodology to realize exceptional outcomes, faster.

More Can’t-Miss Sessions

Humana: Delivering an authentic service employee experience for over 45,000

From day one, Humana has been committed to well-being and accessibility, not just for their clients but its associates. They have set a high standard to create an employee experience that inspires and changes lives. In order to meet that standard, the team chose to implement ServiceNow’s HR Service Delivery platform. In this session, discover why ServiceNow HRSD was selected to improve that experience through an employee support center portal, as well as centralizing and improving the search capability of knowledge articles. Join the Humana team as they explain how Humana’s associate focus drove the entire HRSD transformation to improve the relationship and accessibility between the organization and its services to their employees.

Modernizing the federal employee experience at The U.S. Department of Health and Human Services

The U.S. Department of Health and Human Services manages over 85 systems and applications, making the employee experience frustrating and slow.  Learn how HHS is using ServiceNow HRSD to redefine front-end workflows for employees, enabling easy access to personal data, changes in benefits, and on/off-boarding of personnel. Click here to watch the session.

Create Value: The new normal: How the joint co-delivery journey creates customer value​ with Ellen Daley, Paul Sussex, and John Brasch

Today’s environment has amplified a customer needs to see quick ‘time-to-value’ for their digital transformation initiatives. This new norm is accelerating the need to bring the transformational expertise from our partners together with ServiceNow experts in a co-delivery model that will create business value delivery. In this session, you will learn ServiceNow’s strategic approach to co-delivery, how the model strengthens the fast growth of ServiceNow’s partner ecosystem, how co-sell efforts are instrumental for successful co-delivery, and customer examples of where codelivery is ‘creating value’ for our mutual customers.

How Huntington Bank created a sustainable ITSM program to fund future platform growth

Learn how Huntington Bank was able to build a sustainable ITSM program and effectively manage it on the Now Platform to create the opportunity for transformational change. The bank identified key ITSM pillars and defined how the data within each pillar would empower future growth and investment. The result was a fully integrated program that generated operational efficiency, lifecycle and investment reporting, and executive-level operating book reporting. This data-driven story transformed the organization by changing the dialogue, and enabled reinvestment in the platform for additional applications. Watch the session here.

Best practices: Translate business requirements into development with Richard Norton

A co-location data center provider needed to replace an antiquated solution to track their equipment inspections and wanted to leverage their CMDB data to drive consistency across its data center footprint. In this session, Richard will share how he has implemented a custom NOW application to replace an antiquated inspection solution using ServiceNow’s out of the box functionality including business requirements and how to best align with the ServiceNow platform.