When it comes to an organization’s security, widely publicized data breaches are just the tip of the iceberg. But for every data breach that attracts widespread media coverage and public scrutiny, there are hundreds of other security incidents that often go unnoticed until it’s too late.
Consequences can be catastrophic, your brand reputation is on the line, consumer confidence can plummet and your economic bottom line is likely to take a hit.
So, how are Security teams supposed to keep pace with hackers and breaches that are increasingly turning to technologies, such as artificial intelligence, to protect sensitive data and company assets?
That is exactly the question that we set out to answer in our new ServiceNow Security Operations overview eBook. To dive right in, download the complete version here, or skim a small preview below.
Focusing on Process: Keeping pace with security vulnerabilities
All of the companies that have achieved Security success have two key traits in common. They are able to detect vulnerabilities quickly and they are able to patch said vulnerabilities in a rapid manner. Seems pretty straight forward.
Did you know: 62% of companies can’t tell if a patch is effective in a timely manner.
But what you may not realize is that hiring more internal employees, or contracting to an external Security firm, does not equal better security, faster detection nor better patching. Instead of hiring based on the number of vulnerabilities, companies should look to improve their overall security posture by fixing the vulnerability detecting and patching processes. So many firms struggle with patching simply because they use manual processes and can’t prioritize what needs to be patched first. When you throw in multiple teams, the issue compounds and you’re left with critical vulnerabilities that slip through the cracks.
By focusing on the process instead of headcount, your organization will be able to create structured workflows for vulnerability response processes, automate patches, and break down silos between teams.
ServiceNow’s Security Operations platform is a security orchestration, automation and response engine. It allows you to connect your existing tools into their applications, which help you prioritize and respond to your organization’s vulnerability incidents.
Did you know: 73% of companies have no common view of assets across Security and IT.
For a full run-down on ServiceNow’s SecOps platform – including Incident Response, Configuration Compliance, Performance Analytics, and Integrations – download the full eBook here.
Putting it all together
Most organizations already use threat intelligence feeds as part of their incident response process. Correlating that information automatically and leveraging threat enrichment from other security tools can dramatically reduce the time spent on analysis. Take this example;
An organization using ServiceNow Security Operations receives an alert about a suspicious file from their Security Information and Event Manager (SIEM), which creates a new security incident. The creation of this incident kicked off several parallel workflows, which extracted Indicator of Compromise (IoC) information, including the hash of this suspicious file and the originating IP address.
The first workflow performs IoC lookups against threat intelligence feeds the organization has connected to the Threat Intelligence application. In parallel, the IoCs can also be sent to other security tools for additional reputational data, such as Palo Alto Networks.
A second workflow uses Incident Response and Windows Management Instrumentation (WMI) to get the running processes and network statistics from the affected endpoint to see what activity may have been caused by the suspicious file. Another workflow performs a sightings search against the IoCs to see if there is a wider outbreak in the network.
All of the resulting data is reported back to ServiceNow Security Operations within seconds and is displayed in the security incident record. After only a few moments, a security analyst can now view all of the data in one place and determine the next steps to take in the response process.
To read two Acorio SecOps case studies and hear recommendations for Security success (directly from our experts), check out the complete eBook now.