Wawanesa ServiceNow

ServiceNow FAQs
on our NTT DATA Partnership

Answering Your Questions: What Our New Partnership with NTT DATA Services Means For You, ServiceNow.

On August 27th, Acorio, the largest global pure-play ServiceNow consultancy announced that it was going to be acquired by NTT DATA – one of the top 10 global leaders in transformative IT services. As a result of this acquisition, Acorio will become a strategic component of NTT DATA Services’ Chief Digital Office. On October 1st, 2020, NTT DATA Services officially announced the formal closing of the acquisition.

Please read below for a few Frequently Asked Questions for ServiceNow, ServiceNow employees, and the larger ServiceNow ecosystem.

Will there be any anticipated impacts to my client contracts, account team, or service during this time?

There will be no disruption to Acorio’s current account team, project team or contracts. Our company will move en masse to the Chief Digital Office at NTT DATA Services. Acorio is committed to delivering the same relentless promise of quality work, driving our customers’ successful outcomes, and achieving an ecosystem recognized CSAT. Our ability to serve clients was paramount in the decision to join with NTT DATA Services, a market leader, and thoughtful acquisition partner.

We anticipate all of Acorio’s employees are continuing with the company, which means the people with whom you’re working remain the same, all the way through our senior management. There are no anticipated changes to client management or client delivery at this time. All of our proposals remain valid, as we will still be Acorio with the same legal entity, albeit with a different owner.

We will continue our 100% ServiceNow focus and specialization, remain agile, and meet your client requirements while leveraging new opportunities to expand our global impact at clients and hone our award-winning industry recognition even further.

A top 10 global technology organization, NTT DATA is a global leader in Digital Transformation, with a global client network, unique verticalization strategies aligned with ServiceNow’s industry focus and extensive experience supporting the business digitization efforts so many of our clients are undertaking right now.

Who is NTT DATA?

NTT DATA is a top 10 IT provider with over 130,000 worldwide employees. It is part of the $109B NTT Group. Specifically, Acorio will join NTT DATA Services - the largest NTT DATA business unit outside Japan. NTT DATA Services is a digital business and IT services leader headquartered in Plano, Texas, with 50,000 professionals worldwide. With their consultative approach, they leverage deep industry expertise and leading-edge technologies powered by AI, automation, and cloud to create practical and scalable solutions that contribute to society and help clients worldwide.

NTT DATA Services Key Facts

NTT DATA’s global team delivers one of the industry’s most robust and integrated portfolios. This includes consulting, applications, data intelligence, and analytics, hybrid infrastructure, workplace, cybersecurity, and business process services to help organizations accelerate and sustain value throughout their digital journeys.

50,000 Employees

The parent company of NTT DATA Services, NTT DATA Corporation, employs more than 130,000 professionals in total. NTT DATA is part of the $109B NTT Group.

Global Presence

NTT DATA Services has approximately 36% of its staff in North America, 48% in India, 16% in Europe, Latin America and Asia.

Deep Technology Bench

Helps drive client value with a comprehensive portfolio of digital offerings with a range of deep expertise in specific industries

Clients First, Always

World-class Client Experience Centers in Plano, TX and Bengaluru, India

Strong Innovation Culture

NTT DATA Group invested about $4 billion in R&D last year alone and has 6,000 research professionals at dedicated R&D facilities worldwide.

Does NTT DATA have a ServiceNow practice?

NTT DATA Services, like Acorio, is also an Elite ServiceNow Partner. NTT DATA Services has ServiceNow practices in both the Americas and India with strong industry experience in Manufacturing, the Public Sector, Financial Services, and Healthcare.

The planned acquisition of Acorio is designed to help NTT DATA clients with enhanced offerings with ServiceNow, which is becoming the defacto standard at large enterprises for how work gets done. Acorio brings additional advisory, platform strategy, process-led implementation, world-class talent, and flexible support offerings. Together we will provide the highest quality and largest breadth of ServiceNow offerings for our joint clients.

What is NTT DATA’s client philosophy?

NTT DATA Services’ commitment to digital transformation is ingrained in their values and culture, as well as its thoughtful approach to clients. Combined, NTT DATA Services’ organization aligns optimally to the core values we’ve set for ourselves at Acorio, to be the best partner for you:

  • Clients First: We continuously seek to understand our clients’ businesses and ensure their success in rapidly changing markets. By aligning with NTT DATA Services’ vertical portfolio, clients benefit from the broader suite of services for digital transformation.
  • Foresight: We anticipate challenges our clients must address at the intersection of business and IT. The NTT Group invested about $3.6 billion in R&D last year alone and has 5,000 research professionals at dedicated R&D facilities worldwide. Clients will benefit from NTT DATA’s innovative digital portfolio and leading-edge technologies powered by AI, automation, and cloud spanning data and intelligence, customer experience, security, and operations.
  • Teamwork: We empower employees to achieve their best by working with each other. We recognize that diverse individuals working toward a common goal can achieve extraordinary results that go far beyond what an individual can achieve alone.

If you have additional questions about NTT DATA’s client philosophy, please contact us at [email protected].

More ServiceNow FAQs

What are the benefits of our NTT DATA partnership for ServiceNow and our mutual clients?

With the NTT DATA team, Acorio will bring even more to our ServiceNow partnership: an expanded portfolio, new kinds of support, increased innovation, more resources, and truly global capabilities.

Working with us in the next few months, you will likely notice that the Acorio team is further energized, now buoyed up by NTT DATA’s vast support to drive increased innovation and depth on the platform to ensure ServiceNow clients derive maximum value for your Digital Transformation efforts. That includes:

  • New Global Reach: As ServiceNow has expanded its enterprise impact, clients were asking us for the ability to support their organizations across the enterprise and across the globe. NTT DATA Services brings vast experience in scaled global delivery, enabling Acorio to meet those needs.
  • Better ServiceNow Alignment for Scale and Industry: Joining NTT DATA Services will allow us to play a larger and even more influential role in the ServiceNow ecosystem by combining forces with a fellow Elite Partner. With practices in both the Americas and India, NTT DATA Services will also solidify Acorio’srole as the Ecosystem’s leading industry partner, by leveraging NTT DATA Services’ true verticalization business strategy and strong experience in Manufacturing, the Public Sector, Financial Services, and Healthcare.
  • An Expanded Portfolio and More Firepower: ServiceNow clients will be able to benefit from the depth and expertise of a top 10 global IT services provider. NTT DATA Services offers a full suite of transformative technology solutions and flexible support models beyond the ServiceNow platform, all enabled by automated and intelligent digital workflows. There is very minimal client overlap between NTT DATA Services and Acorio, indicating significant potential for both organizations to find new opportunities and overlaps to better serve clients.
  • Deeper Innovation Resources: The NTT Group invested about $3.6 billion in R&D last year alone and has 5,000 research professionals at dedicated R&D facilities worldwide. Clients will benefit from NTT DATA’s innovative digital portfolio and leading-edge technologies powered by AI, automation, and cloud, spanning data and intelligence, customer experience, security, and operations.

The agreed acquisition of Acorio is the latest example of NTT DATA Services’ ongoing strategy of growth by strategic acquisitions that augment their specialized industry expertise. NTT DATA’s global scale and financial backing offer new chances to innovate, scale, and continuously add incremental value to our mutual client’s organizations.

The acquisition is subject to customary closing conditions, including regulatory approval, and is expected to close during 2020.

People in business meeting

Will Acorio dilute its 100% focus on ServiceNow?

No, Acorio will remain 100% focused on ServiceNow. With a rapidly growing market expected to reach $165B in TAM by 2023, Acorio will remain focused on business digitization, organizational change, and the employee experience through innovative, agile approaches. Given ServiceNow is reaching further and further across the enterprise and integrating into even broader Digital Transformation efforts, the power of NTT DATA’s broader suite of capabilities can be leveraged to give you experts outside ServiceNow.

What is the future for the Acorio team, and how might that impact our ServiceNow partnership?

There are no anticipated changes to how we work with the ServiceNow team at this time. We will continue our 100% ServiceNow focus and specialization, reporting into the Chief Digital Office at NTT DATA Services. There, we will play a unique role as their only ServiceNow Advisory and Consulting unit, bringing innovative, agile approaches including advisory, process-led implementation, employee and user experience, and flexible support models to meet evolving customer demands.

NTT DATA Services is acquiring Acorio LLC from Momentum Equity Partners (MEP). Other than the broader ownership model, Acorio’s U.S. corporate structure has not fundamentally changed. We will continue to operate as Acorio LLC – though, going forward, we will be branded under the NTT DATA umbrella as Acorio, an NTT DATA company.

What is Acorio and NTT Data’s commitment to clients?

We are completely committed to maintaining business momentum in this critical time. We won’t miss a beat and will ensure our focus is you and your success. Once the transaction closes, the first priority for leadership teams of both companies is to ensure your success, maintain your satisfaction, and continue the high quality of delivery you have come to expect from us.

Why this acquisition, now?

Throughout our history, Acorio has grown and evolved in response to client demand, always staying true to our mission of guiding and inspiring business leaders to realize the full potential of the ServiceNow platform through the expertise and human transformation needed for today’s digital world. As ServiceNow’s impact has expanded its enterprise impact, becoming a platform of platforms and uniting enterprise processes and systems, clients were asking us for more services and, more specifically, more global capabilities. NTT DATA is that partner who can help us answer that demand with the high-quality services and high customer satisfaction (CSAT) that we have always achieved.

We began looking for a partner aligned with our culture who would fuel our expansion to the next level. We found it! We are confident that NTT DATA Services is the right company for growth to expand our reach and capabilities while maintaining our culture of authenticity and innovation. To elaborate, we are a services business, which is all about our people. If our employees are empowered and excited, they bring that to your engagements.

We are excited for the opportunities this brings our team to further strengthen their craft, and pass that value to you. While a big change for us (and those of you who have been with us since the beginning), we know we are ready for this next stage!

ServiceNow ITIL V4

What Should I Expect Next?

Nothing different for the foreseeable future. We are committed to maintaining business momentum in this critical time. Once the transaction closes, the first priority for leadership teams of both companies is to ensure the same level of success, CSAT, and high quality of delivery ServiceNow and our clients have come to expect from us.

Over the next year, we will begin to identify appropriate opportunities for you to benefit from the global reach so many of you have asked us to deliver.

Who can I speak with to learn more about NTT DATA Services?

We will ensure any questions you have are answered. Additional information is available on the press release announcing the agreement.

The transaction is expected to close later this year and is subject to customary closing conditions, including regulatory approvals. We will share additional information as it becomes available and in compliance with local laws. We will also work to empower your Sales, ACE, Client, and Product teams to help answer your questions. Of course, we are available at any point to discuss this with you!

Our Leadership has designated a specific Executive Transition Team, staffed by Senior Leaders and Sales Directors, which will be personally reaching out to many you over the next week.

Acorio Account Reps, Client Partners, and Practice Leads can also arrange any executive interactions with anyone at Acorio you may prefer. They are also being briefed on a regular basis on any relevant details of this acquisition as they evolve.

Once the transaction closes (later this year), we will schedule communications meant to help orient you to the benefits and other related updates on our alignment with NTT DATA Services. We have also set up an email exclusively for questions about this acquisition, [email protected] which is consistently manned and will immediately forward any inquiries to the appropriate party.

  • For our clients, this acquisition means we can offer a truly global scale and increased innovation while remaining relentlessly focused on ServiceNow. Our clients will also benefit from access to NTT DATA’s global R&D, applications, infrastructure, and investments in digital transformation and innovation. I’m thrilled at the new opportunities that will be available to both our clients and employees.

    Ellen Daley CEO, Acorio
  • Acorio is a proven leader in implementing ServiceNow and its ecosystem to automate workflows in order to unite and empower all other enterprise technology. Acorio is the most experienced & innovative partner to deliver the platform expertise and transformation needed to support our clients’ rapid adoption of ServiceNow. The company’s vertical portfolio and client base complement and aligns perfectly with ours.

    Eric Clark Chief Digital Officer, NTT DATA Services