Achieving Platform Success [New eBook]

It’s not every day that we get to launch a brand new eBook, but, you’re in luck because today just happens to be one of those days.

We are pleased to announce the addition of a Platform Success eBook to our digital library. This new book, written by one of our ServiceNow Advisory and Strategy experts, dives into what it actually means to achieve Platform Success (no matter what your enterprise platform is), common roadblocks that we’ve seen, a few featured client stories, ServiceNow data, and much much more.

The book opens with a “big picture” discussion on why achieving Platform Success is both more important and more difficult than ever. This is what we’re calling the Platform Success Paradigm. Read on below for an excerpt from this introduction or, jump right in and download the full eBook here.

What is the Platform Success Paradigm?

Corporate technology leaders are accelerating spending on IT as they look ahead to the rest of the year. Based on its analysis of technology supplier sales trends, a new forecast from research firm Gartner predicts that global tech spending will hit $4.2 trillion by the end of 2021, an annual increase of almost 9%. Between heightened technology spending, an increasingly competitive labor market, and global business challenges, it’s no surprise that technology’s role in organizational success has grown paramount.

Technology platforms have become the backbone of modern enterprises, solving business challenges both big and small by eliminating service problems, automating manual or tedious functions, and collecting data so that organizational leaders can make more informed decisions. So why then do so few firms fully achieve their expected results or rather, fail completely? Limited strategic vision can cause major struggles for organizations, especially those which have made significant investments in a new software platform. In many cases, after a fruitless period of trial and error, firms without a proper advisor will opt to replace the platform or purchase extra modules, incurring additional expenses only to yield the same disappointing results. This can become a vicious cycle where firms continue investing money without addressing the root cause of the issue, making it nearly impossible to achieve their desired outcomes, let alone realize the full potential of their new platform(s).

To better understand this paradigm, we’re diving into the most common client questions surrounding digital transformation and platform success:

  • Why do some platform implementations fail?
  • How can you spot roadblocks before they completely derail your project?
  • What are the components of a successful platform?
  • How do you enact true, sustainable success?

In the first section of this eBook, we start by nailing down a clear definition for platform success. Next, we dive into identifying popular challenges and how to prepare for them, before ending with detailed descriptions of the 4 pillars of platform success. Ready to get started? Download the book here, or by clicking the image below.

 

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