Work Smarter with ServiceNow’s San Diego Release: A Deeper Look into AI and RPA Enhancements

It’s no secret that we’re pretty obsessed with the ServiceNow San Diego release. Whether it’s the all-new Next Experience or optimization for ITSM — what’s not to love? While we’d love nothing more than to talk about all of the San Diego updates, today we’re focusing on Artificial Intelligence (AI) and Robotic Process Automation (RPA). 

Keep reading to learn more about all the new AI and RPA goodies from the San Diego release. 

ServiceNow San Diego AI Upgrades

We were first introduced to AI Search in ServiceNow’s Quebec release. The new application provided users with a consumer-grade search experience, improving employee engagement by delivering answers with relevant information instead of links. AI Search also helps to increase case deflection by providing not only relevant, but actionable, search results in every user’s touch point. Whew! 

In San Diego, AI Search was updated so that when user’s update from the Quebec or Rome release, the application will automatically will reindex all of your indexed Japanese content. This process enables the Japanese search experience improvements in the San Diego release. Sounds to us like there’s no better time to upgrade! 

What’s new with Robotic Process Automation (RPA)?

Disconnected systems and dependence on specialty centers can result in expensive, repetitive and manual work for employees — impeding your digital transformation journey.

The solution? Hyper-automation. The San Diego release has introduced us to Automation Engine, an integration solution combining Integration Hub and App Engine to deliver easily accessible turn-key solutions. 

The Robotic Process Automation (RPA) Hub platform consists of four applications: RPA Hub, Unattended Robot, Attended Robot, and RPA Desktop Design Studio.

The RPA Hub features more than 1,300 pre-built components to accelerate time to value for automation initiatives. It also enables organizations to automate any repetitive, manual tasks to streamline business processes and help boost employee productivity — all while reducing human errors. 

Unattended Robot and Attended Robot are software agents that can be installed to a Windows machine to execute unattended or attended automations without requiring human intervention. 

The Automation Engine also includes the all-new RPA Hub Spoke and RPA Desktop Design Studio. The RPA Hub Spoke enables any ServiceNow developer to incorporate RPA into any ServiceNow workflow in Flow Designer, while the RPA Desktop Design Studio enables users to build robots with 1,300+ out-of-the-box components to accelerate time-to-value. 

Long story short, the San Diego release is full of upgrades and updates that we can’t wait to get our hands on. Looking to upgrade to the San Diego release? Connect with an Acorio ServiceNow expert today.