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SecOps

Five SecOps Recommendations You Can Act on Today

SecOps eBook Vulnerability Response

When it comes to an organization’s security, widely publicized data breaches are just the tip of the iceberg. But for every data breach that attracts widespread media coverage and public scrutiny, there are hundreds of other security incidents that often go unnoticed until it’s too late.

Consequences can be catastrophic, your brand reputation is on the line, consumer confidence can plummet and your economic bottom line is likely to take a hit.

So how are Security teams supposed to keep pace with hackers and breaches that are increasingly turning to technologies such as artificial intelligence to protect sensitive data and keep company assets protected? To start, we’ve outlined a few steps below. To dive int our full analysis, as well as a rundown on ServiceNow’s Security Operations product, download our eBook here.

Keeping Pace with Security Vulnerabilities

When it comes to your organization’s security, the time to act is now.

Based on best practices developed with ServiceNow SecOps customers, here are five key recommendations to provide your enterprise with a pragmatic roadmap to reduce the risk of a breach.

1. Take Inventory. Take an (unbiased) inventory of your vulnerability response capabilities.

Take the time to assess your security capabilities with process owners and stakeholders. Your maturity is based on two factors; being able to detect vulnerabilities in a timely manner, and being able to patch them effectively and quickly.

During your assessment, identify the problem areas. For example, many companies struggle with cross-department coordination or lack of asset and application visibility, especially if you are dealing with multiple legacy systems across your business. Give each problem area a score based on the risk they pose, so that you know which areas you need to tackle first.

2. Accelerate. Accelerate your time to benefit by tackling your “low hanging fruit” first.

By starting with your basic items, you’re able to get a few quick wins under your belt and gain company visibility and key stakeholder support for larger projects.

For example, if your security team doesn’t scan for vulnerabilities, they should make it a top priority to acquire and deploy a vulnerability scanner. Alternatively, if they do scan, they should make sure they are doing internal and external scans (including authenticated scans).

3. Beak Barriers. Break down data barriers within your company, specifically between Security and IT.

Using a single platform to create a common view between Security and IT means more configuration data and more insight into vulnerabilities. This will lay the foundation for supporting more advanced capabilities, such as prioritizing vulnerabilities based on impacted business systems and routing vulnerabilities to the right IT system owners for patching (vulnerability response).

4. Solid CMDB. Establish a solid CMDB relational map.

Now that you’re using a single platform to increase your visibility, you need to make sure your CMDB is mapping to the right support and remediation efforts.

For example, knowing that server123.companyname.com supports your HR database with PII data helps prioritize your vulnerability remediation efforts.

5. Define Processes. Define your end-to-end vulnerability response processes and highlight which steps could be automated. Then do it.

Vulnerability response processes that are repeated can be automated, which increases accuracy, reduces risks, and eliminates manual busywork for your team. Start by utilizing pre-built workflow and process automation to accelerating your patching time and reduce staffing requirements.

Pay attention to automated routing, status tracking, measurable SLAs, and automated escalations. By ensuring that Security teams and TI teams have a shared view of these processes, you are creating situational awareness through dashboards and heatmaps (performance analytics).

For a full rundown of ServiceNow’s Security Operations product, including modules such as Threat Intelligence, Vulnerability Response, and Configuration Compliance (as well as a list of top integrations), check out our SecOps eBook Secure Your Workplace.