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ServiceNow Launches Free Emergency Response Apps and a Customer Care Portal to Help Enterprises and Governments Combat the COVID-19 Pandemic Spread

We are in the midst of a new health and economic reality, with complex challenges evolving each day. As we continue to be focusing on the health and safety of our customers, employees, and first responders we know that business needs to be moving forward. 

Last night, ServiceNow announced four new community apps to help customers, including government agencies and enterprises, manage today’s changing emergency response workflows. As ServiceNow CEO Bill McDermott said in his open letter to the community, “we are answering this question [how can we help?] by turning to our purpose: we make the world of work, work better for people.” Here at Acorio, we are doing the same, remaining committed to being a trusted Partner by knowing technology (especially ServiceNow) is in service of the work people are already doing. 

We are dedicating our blog today to share these free business continuity and emergency management apps and get them into as many hands as possible. 

Free Apps Enabling Work 

Emergency Response Operations. Initially created by the Washington State Department of Health, this ServiceNow app supports emergency response and preparedness at the state and local government levels, as well as for enterprises. It helps optimize resources and staff in critical locations. The Emergency Response Operations app will always be free of charge. 

Emergency Outreach, Emergency Self Report and Emergency Exposure Management. These three free apps are designed to help you and your employees stay connected, up-to-date, and effective during this time of crisis management.  The Emergency Outreach workflow uses the Now Platform to connect with employees and assess the impact of an emergency. It allows employees to reach out by email and access safety information or to questions from their employers. 

ServiceNow Emergency crisis management app mockup screenSimilarly, the Self Report workflow allows an employee to notify their employer that they are self-quarantined and provides them with the resources they need along their recovery and return to work.  

Exposure Management was designed for an outbreak like COVID-19, to help businesses identify people who might have been exposed based on an infected employees meeting history and job location. 

The apps are available now and will remain free through September 30, 2020. 

ServiceNow’s Customer Care Promise 

  • A commitment to maintaining virtually 100% uptime for ServiceNow instances 
  • Now Community forum where customers, partners, and others can engage and share 
  • A COVID-19 App Suggestions Portal where customers and partners can provide ideas for new apps that can help support organizations with COVID-19 response

Thich Nhat Hanh once wrote, “If we believe that tomorrow will be better, we can bear a hardship today.” If there are positives coming out of this current crisis, it is the chance to witnessing the dramatic steps the world is taking to protect one another.

Our hope is that by sharing these apps we can help the organizations and agencies in the trenches right now doing the hard work of managing and containing the Coronavirus. All of us are behind you.

Looking for more COVID-19 resources? Read our recent blog ‘ServiceNow Strategy in a Time of Coronavirus: How to Maintain Momentum While Going Remote‘ and keep up to date on our COVID-19 Policy, Updates, and Response Page. 

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