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The Only Global ServiceNow Industry Survey Returns for its Second Year

Last year, we started a research division with a simple premise: Our customers, employees, and the worldwide ServiceNow community were hungry for primary data on technology challenges, industry KPIs and trends going on in the marketplace. Looking around, there just wasn’t any original data to meet that need. And so, the ServiceNow Insight and Vision Survey (and the resulting ServiceNow Insight and Vision Report) was born.

(Psst… If you are already interested in sharing your thoughts, you can just skip immediately to the 2020 survey now.)

The result: Over 325 of your peers responded to the first-ever ServiceNow Insight Survey, which launched in October last year.  From this rich data, we learned…

  • Digital Transformation and Enterprise Service Management are more than industry buzzwords. In fact, 77% of respondents are currently underway with a Service Management initiative.
  • ServiceNow platform expansion is beating even aggressive growth expectations, with 54% of companies implementing 2+ elements of the platform, and 12% of companies currently underway with 4 or more.
  • As the pace of change accelerates, strategic ServiceNow Roadmaps are even more critical – however, just 48% of survey respondents reported having one – is perhaps the most significant gap among responses.
  • The Future is AI (and Customer Experience) with 65% and 58% of respondents, respectively, indicating those are there most pressing future trends.

But that was so 2019.

Today, we have our eyes on 2020. Will the new decade bring new challenges and business questions? Will ServiceNow’s explosive platform expansion continue? How will business leaders marry new AI strategies with serious data privacy concerns?

If you have your eyes on the horizon, or if you missed your chance to share your thoughts in last year’s survey – your time is now! Acorio’s second annual ServiceNow Insight and Vision Survey is open to the worldwide ServiceNow community.

Your Chance to Be Heard in the 2nd Annual Global ServiceNow Industry Survey

Our 7-minute, multiple-choice survey dives into what you think about ServiceNow and Service Management strategies – your successes, your major pain points, and what ServiceNow will look like for you in the year 2020.



This survey and all of your answers will become the basis for our Second Annual ServiceNow Insight and Vision Report. As we did last year, we will give you a taste of the results in November with our ServiceNow Insight and Vision Executive Summary. Then, all of the brand new original research will be rolled up into our 2020 complete Insight and Vision report, providing industry benchmarks on the tactics, challenges, priorities, KPIs, and budgets shared by ServiceNow platform owners and executives across the globe.

ServiceNow industry survey prize

Complete the survey to win an Acorio branded Away travel backpack (valued at 195$).

ServiceNow has disrupted the technology landscape and is rapidly changing the way the world of work, works. Now it’s time to find out just how big that wave of disruption has grown to in the past year, plus share what that disruption looks like from where you sit.

To do that we need your help! We can’t run this study without the help of all of our valued members of the ServiceNow community – just like you.

… Plus a little contest to sweeten the pot 

As a thank you for participation, you may also choose to enter to win an Away travel backpack(Get started with the survey to hear more details on how to enter.)

Take the Survey graphic