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Education
Bridging Education’s Digital Divide
Academic institutions around the world are faced with conflicting challenges. Issues surrounding affordability, inclusivity, and accessibility have been exacerbated by the novel coronavirus and mixed expectations for a safe return to campus.
Today’s students are expecting more (and better) services from their chosen universities. They want to see digital technology integrated into the learning environment, especially with completely virtual offerings becoming the norm at some universities. On the other hand, governments are spending significantly less money on higher education, leaving the same universities that are straining to lead the digital revolution to seek alternative sources of funding.
Meeting the expectations of today’s student body
And these aren’t the only issues plaguing schools. The student of today is changing. Almost half of matriculating students in 2020 are first-generation college-goers, more than half work full or part-time, and one quarter have children of their own. To be considered a competitive and desired destination for this diverse group of learners, you need to provide them with a world-class education, adequately prepare them for the workplace, and provide an engaging and rewarding experience even outside of the classroom.
How can you put your institution ahead of the competitive curve and maintain a thriving, safe environment in the long-term?
Education Resources
Redefining the Student Experience with Acorio’s ServiceNow One-Stop Industry Solution
Perhaps the number one challenge facing any university? Competition. The Higher Education space is extremely competitive, making every interaction with prospects, students, parents, and alumni critical to your institution’s success.
Acorio’s Student One-Stop Solution, a ServiceNow Industry Solution, can help you change the playing field. Many of the challenges can be mitigated with our solution:
- Building strong brand recognition with white-glove treatment
- Focusing on retaining students with a stellar experience
- Staying connected with students and parents easily
- Reducing costs and improving retention through rapid resolutions and intelligent automation.
Join leading universities across the country as they change their approach to every single element of the student lifecycle with a student-first approach.
Improve student insight and retention
Enhance student and parent interaction
Create communities of campus engagement
Modernize and coordinate student services
Improve student satisfaction and NPS for the institution
Case Study: Curating the Student Experience and Increasing Satisfaction
See how Suffolk University consolidated three disparate service desks into one instance to provide a streamlined, curated experience to 15,000+ students.
Read the Case Study