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Acorio’s Annual ServiceNow Summer Reading List

ServiceNow Reading

It’s the beginning of July, which marks a notable time of the year. No, we’re not talking about the beginning of Q3 (although, yes, it’s on our minds just like everyone else). Today, we’re here to talk about a time of year that is cherished, celebrated, and revered every time it comes up on the calendar: Summer!

To give you a head start at work before you head out to the beach or to a backyard barbecue, we’ve compiled our annual summer reading list. If you’re looking to learn more about how ServiceNow can optimize your business, this short reading list will give you all the information you need to know about the platform – from HR and CSM to overall ServiceNow strategy. 

Below you’ll find two sections, eBooks and Blogs, each one with three or four suggested reads to keep you at the top of your Service Management and ServiceNow game. 

Oh, and if you’re not in the mood to read – try dipping your toes into our weekend watchlist, full of ServiceNow related webinars. 

eBooks

Empowering Employee Experience, an HRSD eBook 

83% of HR leaders say that employee experience is important (or very important) to their organization’s success, so why aren’t more people doing anything about it? The good news is, ServiceNow’s HR Service Delivery platform has the ability to support both automation and tracking high-touch requests, plus its digital workflows ensure that otherwise siloed HR processes are strung together. Our new HR Service Delivery eBook covers the basics of ServiceNow’s HRSD platform along with the features that can transform your own employee experience. 

ITOM Foundations eBook

The root of ServiceNow ITOM (IT Operations Management) is the CMDB (Configuration Management Database), the foundation of the ServiceNow platform. As the underlying database powering everything from Asset Discovery to Agent Intelligence, you can think about the CMDB as the foundation of ServiceNow’s power – or at least one of the foundational elements.

Despite the importance of a healthy CMDB, we see so many ServiceNow customers have a CMDB that is plagued by issues that prevent it from providing the desired organizational value. In fact, Forbes magazine asserts that an astonishing 85% of CMDB projects fail. Don’t let your next project align with that statistic. Learn the “three C’s” central to powering successful CMDB programs – Completeness, Correctness, and Compliance – with this helpful ITOM eBook. The eBook also talks through how to think about structure, and of course, the ever important governance. 

The New UX Strategy

Written as a companion to our popular Service Portal Lookbook, this UX eBook is titled The New UX Strategy: A Data-Driven Model to Maximize Your Service Portal. With ServiceNow’s Service Portal, you can deliver your apps through a modern, easy-to-use portal that’s available from any device, any time. Plus, your users can easily access any knowledge base with one intuitive search and call to actions.

This eBook is based on the knowledge that good user design is a practice of marrying rigorous user-testing, complete functionality, and compelling User Interface (UI) design to fulfill a set of business-oriented goals. The idea of rigorous data backing up your Service Portal investment and future maintenance is exactly the focus of the eBook. Its included chapters are: 4 Steps to Maximize UX ROI (excerpt below), KPI’s You Need to be Tracking, and UX Inspiration and Resources. Unlock the potential ROI in your UX and Service Portal initiatives with four steps, plus learn what KPI’s to be tracking and be inspired by a host of Portal resources and examples.

Blogs 

ServiceNow Rundown  

Get up to speed on everything ServiceNow-related, from articles to news appearances, market shifts to acquisitions and anything else insiders are talking about. With a 100% exclusive focus on ServiceNow and the largest team of focused ServiceNow consultants out there, you can bet we pay a lot of attention to the inner workings of the company. 

ServiceNow’s Inspiration, Successes, and Growth in 100 Stats

For those of you that are data-minded, this one is for you. From enterprise milestones to productivity improvements, here are 100 ServiceNow statistics (and a free set of Powerpoint slides too!) Take look to dive in deep to the numbers of the NOW platform and don’t forget to download your exclusive ServiceNow stats PPT deck – chock full of ServiceNow insights.

Data Talks: ServiceNow Functions Across the Enterprise

With nearly 200 data points contributing to this chart, there are dozens of takeaways and applications, but we’re cutting right to the chase and breaking down 3 possible takeaways on ServiceNow’s functions across the enterprise. To learn more about HRSD, ITSM and CSM trends across the ServiceNow platform, take a look at this blog from last month; it’s sure to keep you thinking about the present state and future direction of the ServiceNow platform. 

Class is adjourned. That’s all for Acorio’s annual ServiceNow summer reading list. Go forth and enjoy your summer!