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Webinars
and Videos
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ServiceNow: Beyond the Platform (Focusing on People and Process)
On Tuesday, June 8th at 12 pm, tune in to learn what is top-of-mind for executives in the ServiceNow ecosystem, how you can adapt your own ServiceNow strategy to optimize and measure the value of the platform, and how you can align your culture to foster better business outcomes.
ServiceNow Roundtable Discussion: Measure Value Metrics
In this roundtable discussion, Acorio executives, Grant Pulver and Eric Lewis, will dive into how to strategically measure the value ServiceNow brings to your organization. During this talk, we’ll dive into questions like:
– How do you measure your process efficiency or process improvements?
– How do you measure if you are getting your value out of the ServiceNow Platform?
– How do you measure & monitor accountability within your organizations?
Leverage CSDM to Run IT Like a Business with ServiceNow
Everyone is talking about CSDM, but few know how to actualize it. Join Acorio and Align Financials’ experts as we dive into the meaning of CSDM 3.0, how it can help you run IT like a business, and how to get started on your own journey.
The State of ServiceNow: Acorio’s 3rd Annual Insight & Vision Report
Global challenges dictated technology strategy over the last 12-months. In a year full of change, learn how your peers’ adapted their ServiceNow strategy and roadmaps, find out what their challenges were, and discover the future trends they have their eyes on for 2021 and beyond. Don’t miss this once-a-year webinar diving into all Acorio’s original data from over 490 survey participants.
Your ServiceNow Roadmap: 5 Keys to Success & Planning for 2021 and Beyond
How do you plan a roadmap to achieve long-term business goals while also adapting to our ever-changing landscape of business in 2021? Our ServiceNow experts are sharing best practices and tips for finding success today and in the unknown future detours of tomorrow.
Return to Work in 2021: Promise a Safe Employee Experience with ServiceNow
Acorio’s Employee Experience experts – Adam Mason and Stacey Prezel – are back to discuss what “Return to Work” looks like in 2021, based on the lessons we’ve learned as workplaces and colleges have grappled with ongoing challenges of return to work/campus amid the COVID-19 pandemic.
ServiceNow Predictions for 2021
This year, we’ve been upended with a change in velocity of what we might have expected prior to a global pandemic. But, despite it all, we learned new lessons and grew.
So, for what Acorio’s leadership can try to predict, this webinar will be a deep dive into…where technology will go, how we expect to see ServiceNow grow and changes we can expect to see socially, inside and out of the “world of work”.
4 Customer Service Trends & Solutions to Increase Optimization and Efficiency
Find out:
- Top trends in Customer Service today and how to increase your customer engagement and loyalty in 2021 and beyond
- Upgrades in CSM from ServiceNow’s newest release Paris
- Real-world stories on how Agent Workspace enables optimization and efficiencies for clients today
10 ServiceNow Questions with Acorio’s Certified Master Architects
With four out of only 60-some Certified Master Architects in the world at Acorio, we’re taking advantage of their elite-level platform expertise. What better way to test our Master Architects’ vast knowledge of the platform and greater enterprise strategy than diving into some of the top questions our clients and audience ask us daily?