Financial Services

Our customers include commercial and retail banks, global investment managers, and major insurance companies. A common industry challenge is managing the adoption of new technology that provides the competitive edge you need.

Here’s how Financial Services can maximize their ServiceNow investment

  • Manage your portfolio.
    Properly managing a portfolio of technology is critical for success in financial services. Using ServiceNow’s Demand and Project Portfolio management tools helps you make informed decisions when prioritizing technology investment options.
  • Modernize your ITSM platform.
    Getting the most out of those investments means maximizing uptime and minimizing both planned and unplanned outages. Using CMDB, Change Management and outage communication best practices, you can deliver on your availability SLAs and manage stakeholder expectations if things do go wrong.
  • Integrate with business partners.
    Integrating the disparate service management tools used by your organization and your outsourcing partners provides a single pane of glass that helps you plan, manage and report on service responsiveness.

Some customer examples

An International Financial Services Firm had the vision to use ServiceNow to act as a single pane of glass for managing tickets across all their outsourced operations. Acorio supported the ITIL rollout of incident, problem, and change across multiple outsourcing vendors using ServiceNow and the Acorio Integration Coordinator (AIC) that provides a central operational engine for monitoring and alerting of the transactions flowing to and from the vendor systems. This successful rollout helps the IT staff of 8,000 support 56,000 end users with a monthly volume of 90,000+ tickets across the US, Canada, India, Hong Kong and Japan.

A Global Investment Institution looked to modernize their ITSM infrastructure, consolidate systems, and standardize their processes. Acorio consulted and rolled out ServiceNow to replace homegrown and HP ITSM systems supporting 4,500 end users. The IT staff of 550 manages monthly ticket volumes of 10,000 incidents, 5,000 requests and 1000 changes across the US, South America, Asia, and Europe.