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Technology, Media,
& Telecommunications
Build Connections that Drive Customer Satisfaction
Technology, Media, and Telecommunications organizations face the need to differentiate themselves in a saturated market all while providing uninterrupted, cutting-edge service. The current cloud-first world has redefined the traditional operating model – organizations must build long-term relationships that ensure continual customer contract renewal.
Align Your Systems and Processes to Capitalize on New Demand
The COVID-19 pandemic has caused a surge in demand the likes of which the industry has never seen. As people around the world shifted to working, learning, and seeking entertainment online and from home, Technology, Media, and Telecommunications companies have stepped up to keep the world connected, entertained, and informed in this turbulent time.
Telco companies now face an imperative to align systems and processes to drive customer satisfaction and capitalize on this growing and shifting demand.
Download Your Industry Insights DeckHow Our Clients Have Transformed
Fortune500 Data Firm Delivers a Superior Employee Experience
This company created a world-class employee onboarding across 100 countries and thousands of new hires.
Read the Story
Gemalto: A new ServiceNow Customer Service Management (CSM) Strategy
44,000 emails, 800+ customer registration requests, and 7,176 support cases all processed within one month.
Read the Story
A Coast-To-Coast Merger and Redefined Systems Births a New Hybrid IT Market Leader
Two merged data center firms working in harmony thanks to ServiceNow, with all 1,286 fulfillers working under best practices with new ITSM and CSM solutions.
Read the Story
Future-Proofing Your Organization in a Digital-First World
The way consumers are interacting with media and using technology is shifting. The world is standing at the precipice of something new – which gives Technology, Media, and Telecommunications organizations an opportunity to make significant upgrades to infrastructure, systems, and processes that will support the business throughout the next decade.
Acorio has years of consulting experience providing world-class solutions for organizations that run the gamut of industries, from software companies to telecommunications providers and more. Our consultants are ready to help you drive meaningful digital transformation in your organization.
Reduce Operational Costs
Drive Customer Outcomes
Maximize Speed & Agility
Communication service providers have stepped up to keep us all connected during these recent surges in network demand. This pandemic has also highlighted the need for even more flexibility and efficiency in service and operations going forward. With ServiceNow, CSPs can reduce friction with their customers, reduce operating costs, and more efficiently manage network outages and changes.
Chris Bauschka General Manager of Telecommunications, Media, and Technology, ServiceNow
